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08-03-2022 02:33 PM
I had my first return recently so don't know what to expect. I used the prepaid return label to mail the item back. My question is does it normally take a long time for Q to receive it? Tracking shows it's between facilities and not moving. Have others experienced long wait times for Q to receive it let alone processing it once they do get it? TIA!
08-03-2022 03:49 PM
Did you contact EZ returns first?? You would have received an email response in 2-3 days letting you know they already credited you!!!
If not, you should have. EZ return info has been discussed a lot on these boards, has been bannered on top of several pages. The return process info is avail if you click 'Returns and Exchanges' below.
Otherwise, you will be waiting a very long time for the item to finally crawl and your credit to be processed.
A third-party shipper picks up the returns. Tracking back is barely available. QVC will have it for a while before they even process it.
08-03-2022 05:19 PM
I have been waiting for credits to be applied to my charge card since June. No credits appeared on my July credit card statement as of July18,2022. I called to inquire about the credits not being processed, I called in the middle of July and was told they see can see the amounts to be credited, however they transferred me to someone who could perhaps resolve this issue, but the call was disconnected after a long wait. Today, I called and the representative was unable to explain what happened. I was told someone would call me after 4 HOURS. I maybe have had single digit returns after 25+ years with QVC. I am not happy with their customer service and strongly feel they need to step it up!! Waiting another 4 HOURS to speak with someone is unacceptable.
08-04-2022 07:41 AM
I'm sorry to say you might be waiting a while. I usually give them 14-18 days and then email the mods at qvcsocialteam@qvc.com.
08-04-2022 09:56 AM
@hannahleah wrote:I have been waiting for credits to be applied to my charge card since June. No credits appeared on my July credit card statement as of July18,2022. I called to inquire about the credits not being processed, I called in the middle of July and was told they see can see the amounts to be credited, however they transferred me to someone who could perhaps resolve this issue, but the call was disconnected after a long wait. Today, I called and the representative was unable to explain what happened. I was told someone would call me after 4 HOURS. I maybe have had single digit returns after 25+ years with QVC. I am not happy with their customer service and strongly feel they need to step it up!! Waiting another 4 HOURS to speak with someone is unacceptable.
You NEED to contact the mods as @CalminHeart said
qvcsocialteam@qvc.com
Send them an email with ALL your order info. They will help you!!
08-04-2022 02:04 PM
There is not any such thing as Rapid-- concerning returns--usually from the day I send it off until the actual return $$ is in my account is at least 1 month, if I'm lucky. I do, however, document EVERYTHING regarding a return--numbers, date/time it was sent, where/how it was sent from---even photos---just did this with HSN---had a return circling in return world for over a month and the CS lady took care it then-- but today got a notice that another return had been credited after almost 6 weeks----I don't order much because of this very thing---just reinforces not to order anything at all or ever!!! Am done!!!
08-04-2022 03:27 PM
It's been my experience that returns take a while to process, unlike exchanges which seem to happen faster then the original shipment.
Go figure.
08-04-2022 07:29 PM
08-04-2022 09:36 PM - edited 08-04-2022 09:37 PM
Email qvc easy returns and you will have your refund in a few days. You don't have to wait for them to receive your return anymore. See the post above explaining how to get your refund in a few days. I just did it, received something Monday that didn't fit. I emailed qvc easy returns on Tuesday and got my refund today.
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