Q Talk

[QVCkitty1]

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@Kardi wrote:

That's right.  It's my opinion and I'm certainly entitled to it as you are to yours.   QVC is a retail website not a friend or relative.  I have no deep personal attachment like some people seem to.

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Some people seem to take any criticism so personally. My favorite is the poster who can be counted on to chime in an lecture us all on how business works every time someone has a complaint.  It gets old, really old.

[Kardi]

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@QVCkitty1 wrote:

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@Kardi wrote:

That's right.  It's my opinion and I'm certainly entitled to it as you are to yours.   QVC is a retail website not a friend or relative.  I have no deep personal attachment like some people seem to.

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Some people seem to take any criticism so personally. My favorite is the poster who can be counted on to chime in an lecture us all on how business works every time someone has a complaint.  It gets old, really old.

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Don't you just wonder if they operate that way in their personal life?  Wouldn't they just be the life of the party?  Wow!  I guess I should feel sorry for such socially challenged types.

[Twins Mom]

Supporting B&M stores is essential or we might find outselves not being able to feel and try on anything.  Furthermore, what do you think will happen to "free shipping" when the B&M stores disappear for returns?   QVC has its place, especially for those customers who have little variety in local shopping.  For others, I strongly suggest looking local.

[GinaV24]

@ChicagoHeather2 yes, paying return shipping plus original shipping has made me REALLY careful of what I buy.  Clothing is probably the biggest challenge.  I don't take a chance on shoes any longer.  I'll go to a store and try them on or buy thru a website that has free S&H and returns.

There are a few brands/items on QVC that I still look at but my purchases have gone way down due to same old same old, pricing & S&H charges.  Simply not worth it for me.

[Allegheny]

It seems I started shopping at the Q ages ago, probably in the 80s. At that time, TV home shopping was a novelty.  Our local B&M stores didn't offer the variety (unless I drove over an hour to the city).  The Q was different then.  But alas things and times change; management changes, programming changes, I am no longer enthralled with any of the TV home shopping channels.

The biggest thing that changed this for me was the expansion of the  internet.  It has opened a whole new world of shopping options.  For clothing and shoes, I still prefer B&M stores.   

[Ibby114]

I never use their return shipping label unless it's a problem order and the fee is waived. This minimizes the cost so much. I collect a few returns over the month and use a USPS flat rate envelope- the legal size envelopes can hold a lot!  Using the usps website for shipping  also provides me with free tracking- so I know exactly when Q has received my return.

Obviously I don't buy bulky items - for the most part. And rarely shoes because sizing varies so much (for me, even more than clothing!).  I still don't get the original shipping back, but I spend $5.75 to return a few items and it's received at Q within a day or two. Rather than $5.95 (or more)  a pop for very slow shipping!

[CalminHeart]

I prefer shopping online but rarely buy from Q anymore.   Most other retailers will offer the same item with free shipping AND returns AND a promotion code for a decent discount.  Why would I pay extra to buy it from Q when I can get it elsewhere for less?   

[tototwo]

QVC, Amazon, et al, are very handy for some.  When I worked full time+, I did most of my shopping online.  Sure, returning things and postage costs were a pain, but online shopping was easier. 

Now that I'm retired, I've re-discovered shopping.  It's fun!  I enjoy going into stores and seeing, feeling, and smelling the items I buy.  I try on clothes before I buy them -- what a concept!   I've only ordered a handful of items from Q in the last 2 years. Most have been unhappy experiences and I paid waaay more for shipping than I should have.  I haven't had "my last straw" yet, but I'm getting there very fast.  

@Kardi, I totally understand.

[cubagal]

Sparklestar, that wasn't a very nice reply.  If you can't be nice then don't reply.  Sick of these snippy people with their snippy replies.

[Q4u]

What has been very disappointing to me personally (I've sold on eBay since 2003) is the misunderstanding regarding shipping costs.  Even after explaining to customers that shipping is expensive and that I will usually absorb at least half the shipping costs, sometimes giving free shipping, that customers STILL ding my stars on shipping costs.  I never charge for any of the materials I use to ship (envelopes, boxes that are not for Priority, packing, peanuts, paper)... I still split the cost of shipping.  

I find the same thing happening on QVC.  People hate shipping costs and think they are being ripped off when it costs A LOT to ship something anymore.  Sellers like myself can't usually absorb shipping costs and those offering free shipping will "build in" their shipping costs into the price of the item.... so the customer pays for shipping anyway.  I don't do that.

Anyway, it's a major problem and I think QVC has solved their massive return problem by making the customer think twice about returning something.... but on the other hand, people may be stopping their buying altogether for fear of having to return (and pay what QVC wants for return shipping, which is consistently far less than actual shipping costs.) ....