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08-03-2017 07:26 PM
This is the new policy which allows for free exchanges:
If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs.
08-03-2017 07:48 PM - edited 08-03-2017 07:49 PM
Is this a new policy? If I get the size wrong, I generally just return for a refund. Basically I just do not want to incur more shipping charges.
08-03-2017 08:05 PM - edited 08-03-2017 08:35 PM
Not a new policy. I have never been charged for an exchange. (for sizing or color). Nor have i been charged the 6.95 return label fee. Even steven exchange!
08-03-2017 08:08 PM
Fair Lady wrote:This is the new policy which allows for free exchanges:
If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs.
That wording needs clarification because it doesn't sound like a free exchange to me. QVC has always been willing to send an exchange for size or color. When they say free, are they still charging the customer $6.95 for using the Smart Label? If the replacement is the same item number there should not be any additional shipping cost charged to the customer for the exchange shipment. Even if the original item shipped free and that promotion is no longer in effect it should be honored if an exchange is requested. From my perspective that should also be the case if the original was purchased at a TSV or one-day only price. The exchange should be sent at the original price paid -- not the price the item is selling for when they receive the exchange request.
08-03-2017 09:16 PM
QVC used to do free exchanges, but that changed a few years ago. Now if you do an exchange your credit card is charged shipping and handling for the replacement item.
08-03-2017 09:24 PM
This is a new policy that became effective August 1st. There is no charge if you wish to exchange an item's size and/or color. "Even steven" as the poster stated! Beth QVC
08-03-2017 10:36 PM
WOW! That's grrrrreat!!!!!!!!
08-03-2017 11:33 PM
I guess the only way I would belive this, is if i had an exchange, and was absolutely not charged. Very leary with returns to the Q.
08-04-2017 12:17 AM
I recently returned an item as the ES was too small. I decided to order the small online instead of exchanging the ES as I was pressed for time ( leaving on a cruise in a couple of weeks ) and lo and behold the new item came today. I just ordered it 4 days ago! I just thought it would take too long for them to send me a Small after they got my returned extra small. The returned item hasn't gotten to them yet. I asked to be informed and I used the return label.
08-04-2017 10:03 AM
@Beth-QVC wrote:This is a new policy that became effective August 1st. There is no charge if you wish to exchange an item's size and/or color. "Even steven" as the poster stated! Beth QVC
Just to clarify this in my own befuddled mind- does this mean no additional shipping charges?
If I purchase xl and need a 1x- I pay the original shipping, the shipping cost to return the xl. A 1x is sent to me without further shipping charges.
Am I understanding this correctly.
Thank you, as always for your excellent cs.
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