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Occasional Contributor
happyhands
Posts: 19
Registered: ‎07-28-2015

Re: FED UP

‎02-19-2016 01:07 PM

It actually happened to me as well, and it was the same day-3 hours after I placed order, I wanted to change the color with no luck.

 

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Respected Contributor
SunValley
Posts: 4,394
Registered: ‎04-19-2010

Re: FED UP

‎02-19-2016 01:43 PM

I have been unable to cancel online but called CS and they could. This is the unpredictability that I dislike with the ordering system. If a CS rep can cancel or change a size or color, we should be able to as well using online tools. 

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photoroe
Posts: 28
Registered: ‎01-12-2016

Re: FED UP

[ Edited ]

‎02-23-2016 03:41 PM - edited ‎02-23-2016 03:42 PM

I have had the same thing happen to me.  I would change my mind for whatever reason after I ordered an item online and it was a Sunday.  I tried to cancel within the hour and I was told it was ready for shipment and could not be changed.  Then it took 3-4 days before it shipped.  They could have cancelled it and I had to pay 6.95 to ship it back and also I to paid the 3 dollars for them to ship it to me.

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