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03-29-2019 05:46 PM
I returned for exchange on March 15 Logo Jeans. Having heard nothing at all I emailed Q to see what was happening had they been received, etc.
Today 29th I get email saying Jeans received on 22nd but due to delays in warehouse I may cancel and place new order or leave as is to await exchange.
Now if I cancel and reorder does it not go through same warehouse? hence further delays - there was no indication in email how long the delay was expected to last and no apology for not communicating any information to me at all.
I am in no great rush but do expect some kind of customer communication when these delays occur - I also have several other orders just hanging out there again I have received no communication. Not a good way to run a business.
03-29-2019 06:08 PM
I, too, have had several orders that were delayed for a very long time. I recently had an order that was "In Process" for 11 days! When I called Customer Service I was told that it was a delay from the warehouse, just as you were told. I thought QVC had their own warehouses. It seems they are growing too big, too fast - QVC, QVC2, Beauty channel and now HSN also! Warehouses can't keep up! I also think they "over-sell" in a lot of instances and literally have to wait for the items to be restocked in the warehouse. Customer Service is really going downhill!!!
03-29-2019 09:08 PM
@CharM1951. The HSN warehouse is doing just fine.
03-29-2019 09:33 PM
@Kachina624 I agree about HSN. I pre-ordered the Curtis Stone TS on March 27 and it is already in my state (March 29) and I am on the west coast. The one I ordered for a gift was to be delivered today and mine will be here tomorrow or Monday. At QVC my orders are "in process" longer than this.
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