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Valued Contributor
embgm
Posts: 981
Registered: ‎07-02-2014

Re: Difficulty Getting through to Customer Service

‎07-13-2020 07:35 PM

.   Last night I needed a CS person to credit my account on an order from May that never arrived. Ups said PO had it and vice versa. I went on live chat . I was 56 in line so I put on a tv show and checked my iPad as the time progressed. It took an hour but finally CS!!  She took care of my issue in about 5 minutes. She was very polite. And I was able to enjoy my show while waiting for her!

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Prius47
Posts: 3
Registered: ‎01-15-2019

Re: Difficulty Getting through to Customer Service

‎07-14-2020 01:23 PM

Getting through to anything is tough. Pages move too slowly, then you tap again and things go haywire. Their system needs to move faster. I'd rather use the phone.

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