Q Talk

[tends2dogs]

Thank you @Beth-QVC.  I appreciate you replying and am happy to learn of this policy change.

Thank you.

[GCR18]

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@Beth-QVC wrote:

@tends2dogs @SunValley @SusieQ_2 @shaggygirl @GCR18 and everyone!

We have had a return policy change - as of August 1st, if you return an item for an exchange (new size, different color etc) there will be no charge. Just use the return label, mark it for exchange and what you would like and if it is available we will send it out.

Beth QVC

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@Beth-QVC

Great news Beth.  When the original shipping changes happened, shoppers received an email and there was a banner on the website.  Are there any plans to formally communicate the changes?

[GCR18]

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@SunValley wrote:

@Beth-QVC Thank you for the update on this policy. It is really a customer- friendly policy and one I will take advantage of now that I know there are no longer any additional shipping charges. I haven't been notified of this change.

Could I make the suggestion that policy changes like this be sent to registered customers via email. I shop primarily online and missed any announcements on this made on air and was going by my previous experience. If the change was noted on the website I missed it, as the landing page has too much stuff to read through and I go to the search feature to shop. So I guess I am a lazy shopper but probably very typical! Thank you again for your information.

Spoiler

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@SunValley my thoughts exactly.  I didn't read past Beth's.  Ooooops.

[SusieQ_2]

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@Beth-QVC wrote:

@tends2dogs @SunValley @SusieQ_2 @shaggygirl @GCR18 and everyone!

We have had a return policy change - as of August 1st, if you return an item for an exchange (new size, different color etc) there will be no charge. Just use the return label, mark it for exchange and what you would like and if it is available we will send it out.

Beth QVC

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Thank you for that information @Beth-QVC. That's a nice improvement to the return policy. I like it! 

[Beth-QVC]

@GCR18 @tends2dogs

I agree that we should have formally notified all our customers and will definitely send your feedback to our Operations area.

Beth QVC

[ValuSkr]

It's a wonderful policy - long past due actually.  Does it apply to non-clothing items?   For example, you bought the "Cerise" Le Creuset Chef's Oven but have decided "Flame" better suits your kitchen decor.

[Beth-QVC]

@ValuSkr

The exchange must be the same item number; so your example would hold. 

Beth QVC

[tends2dogs]

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@Beth-QVC wrote:

@ValuSkr

The exchange must be the same item number; so your example would hold. 

Beth QVC

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Even if you need a different foundation color in make up? @Beth-QVC

[Beth-QVC]

@tends2dogs

Yes it applies to change of color in foundation...

Beth QVC

[tends2dogs]

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@Beth-QVC wrote:

@tends2dogs

Yes it applies to change of color in foundation...

Beth QVC

@Beth-QVC  This changes things!  Thanks!

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