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Occasional Visitor
Posts: 1
Registered: ‎03-15-2019

Contact lock and lock customer service

I have been trying to contact lock and lock customer service for over 10 days now.  I have called the number on the card inserted with lock and lock orders 1-844-527-9188 but they will not answer the phone and you are told to leave a message ............ no one will call back.  So how do I contact them in regard to replacements for cracked container and broken lids.  

 

Regards, Sandy 

 

Respected Contributor
Posts: 4,110
Registered: ‎03-09-2010

Re: Contact lock and lock customer service

post this in Customer Care  maybe someone can help you.........

 

I love L&L but sadly  they do have problems at times

QVC Customer Care
Posts: 1,066
Registered: ‎06-14-2015

Re: Contact lock and lock customer service


@Sands38 wrote:

I have been trying to contact lock and lock customer service for over 10 days now.  I have called the number on the card inserted with lock and lock orders 1-844-527-9188 but they will not answer the phone and you are told to leave a message ............ no one will call back.  So how do I contact them in regard to replacements for cracked container and broken lids.  

 

Regards, Sandy 

 


@Sands38  Please email us the order info to QVCSocialTeam@qvc.com, we will be happy to help. 

Susan Q-Social

Respected Contributor
Posts: 4,110
Registered: ‎03-09-2010

Re: Contact lock and lock customer service

oooppppppps................lol  @Susan-QVC

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Valued Contributor
Posts: 669
Registered: ‎03-10-2010

Re: Contact lock and lock customer service

I've had lock and locks from years ago-- they never seem to answer- I end up throwing the lids out if they crack- they say you can microwave- yeah but only certain things- no sauces- especially tomato- they DO break- especially if you freeze in them- they'll crack- BUT THE GOOD NEWS IS- THEY'RE CHEAP ENOUGH AND THEY ARE MORE STURDY THAT THE STUFF you buy in the stores (hint hint- sometimes Amazon is cheaper- but they don't have "sets"-- which I find that some of the sets have sizes I never use so up to you what you want to do.)

 

Respected Contributor
Posts: 3,222
Registered: ‎11-06-2011

Re: Contact lock and lock customer service

[ Edited ]

@Sands38 - Be sure to call during their business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time, so you'll be more likely to have someone answer. I've only had to call twice to request replacements over the years, but both times, a representative picked up right away and quickly assisted me. Good luck!

Frequent Contributor
Posts: 140
Registered: ‎11-07-2010

Re: Contact lock and lock customer service

I have had good luck emailing (locknlockcs@gmail.com) a picture or two of the damaged lids with my mailing address and they usually send out a replacement rather quickly; the downside is that I've never received the correct color - but a lid is a lid. Hope this helps!

Honored Contributor
Posts: 30,658
Registered: ‎03-09-2010

Re: Contact lock and lock customer service

have not had any problems replacing lids on lock and lock pieces.

 

thanks to @loriqvc  i used 8445279188 M - F 9am  - 5pm PT.

 

their email is locknlockcs@gmail.com

 

it took me about 3 weeks to get the lid in the size i needed. no return of the old lid, no purchase receipt required.

"If the camel once gets his nose in the tent, his body will soon follow." - Arab Proverb