Re: Check your refunds carefully🤨

KentuckyWoman · ‎03-13-2010

I can always balance my refunds to the penny. QVC does not refund original shipping charges and if you use their prepaid shipping label, they deduct another $6.95 from your refund. I am done with easy pay and will be more careful about what I order in the future. Shipping costs are too costly for returns.

Sooner · ‎03-10-2010

The problem is you have no receipt to see what was refunded (which to me is simply fraud--doesn't happen anywhere but QVC I don't think) so if you did do easy pay you have no idea whether they took one, two or maybe even THREE payments and how many you got refunded for.

IF they offer this service then they should be able to track and account for it in the refund statement that customers are owed! People should demand an accounting online for what we were refunded. Or stop shopping. And I'm about to that point.

Just put a refund statement online. It is computerized and accounted for, EASY FOR THEIR IT TEAM TO DO, and we are owed an easy and simple explanation of our transactions. Period.

loriqvc · ‎11-06-2011

@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).

ScarletDove · ‎07-11-2010

Yes, be very careful checking your returns for refunds, easy-pay or full pay.....errors are to be expected and you don't want those errors on your order/return....I have had more than I should have encountered--I check thoroughly!

Sooner · ‎03-10-2010

@loriqvc wrote:
@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).

@loriqvc All I see is a total amount of the refund. I do not see how much was for what you paid in, such as how many and what amount of easy pays, or how much was deducted for what.

It just says they refunded $20. Doesn't say one thing about refunded from how much you paid and for what. Am I missing something?

loriqvc · ‎11-06-2011

@Sooner wrote:
@loriqvc wrote:
@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).
@loriqvc All I see is a total amount of the refund. I do not see how much was for what you paid in, such as how many and what amount of easy pays, or how much was deducted for what.

It just says they refunded $20. Doesn't say one thing about refunded from how much you paid and for what. Am I missing something?

@Sooner - Once the refund amount is listed in your account on the website, you can simply click into the "View My Order" link to see what you paid in comparison (and a reminder of whether you used Easy Pay). That makes it easy to see the difference and identify whether the label fee was deducted, for example. However, I will say that I personally find it easiest to just refer back to the original order email from QVC in assessing return/refund details—that message has the order total and Easy Pay amounts listed in it very clearly (especially with the recent format change) and makes it simple to compare against the amount refunded. Good luck!

DAD · ‎06-27-2010

i have decided not to use ezpay anymore. Then you can tell if you got a full refund. Read their free exchange policy. I just printed it as I have something that I can not exchange for a differnt size. It states if you send an item back to exchange if it's not available you will not be charged for the return label. Usually $6.95. Customer service doesn't even understand. I told her to read it. She said okay, then go ahead & return it. I do plan on following up!

loriqvc · ‎11-06-2011

@DAD - If it is helpful, I have returned several items with requests for exchanges for sizes/colors that ended up not being available at the time the Q received my request, and I was never charged for using the return label. And unlike some other returns, I also never had to follow up on the transaction with customer service—I always got a full, fast refund. Good luck!

Sooner · ‎03-10-2010

@loriqvc wrote:
@Sooner wrote:
@loriqvc wrote:
@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).
@loriqvc All I see is a total amount of the refund. I do not see how much was for what you paid in, such as how many and what amount of easy pays, or how much was deducted for what.

It just says they refunded $20. Doesn't say one thing about refunded from how much you paid and for what. Am I missing something?

@Sooner - Once the refund amount is listed in your account on the website, you can simply click into the "View My Order" link to see what you paid in comparison (and a reminder of whether you used Easy Pay). That makes it easy to see the difference and identify whether the label fee was deducted, for example. However, I will say that I personally find it easiest to just refer back to the original order email from QVC in assessing return/refund details—that message has the order total and Easy Pay amounts listed in it very clearly (especially with the recent format change) and makes it simple to compare against the amount refunded. Good luck!

@loriqvc But that still just gives you an amount and the exact amount of the ezpays and how many you paid is nowhere to be found at that point. At least not where I've seen it. So you don't at that time really know how much you've paid in and for what. . .

loriqvc · ‎11-06-2011

@Sooner - Since you must return items within 30 days, there would be just one Easy Pay for the order. The only exception might be if you wait until somewhere around day 28 and use the Q return label with its super-slow shipping, in which case a second Easy Pay could slide in during the transit period. But I'd guess if that happened, you'd know to watch for an additional payment since you were returning the item so late in the available window, right?