Q Talk

[queendiva]

Received my QCard bill today. As always, I check line by line for charges and credits. I NEVER use the Q's return label- always return items on my own for a lot less than $6.95 per label.

I  was charged $6.95 not once, but TWICE for returning lightweight clothing items. As always, I used my own label and payment. As always, CS was helpful and credited me for THEIR error. That's almost $14.00 of Q's error!

You should not have to check your bil carefullyl, but I strongly suggest that you do!

[millieshops]

I would never deal with Synchrony for any reason -  although I don't know whether your QVC problems start and end with them.

I fo know I check all my CC bills though as well as every utility bill!  And I also check every cash register recept as I leave the supermarkets.  In one of the stores where it's most convenient for me to shop, I regularly find sigificant overcharges, some because of cashier errors, but also because sales from various departments just aren't accurately updated. 

[queendiva]

I was just refunded $1.00 on a $3.00 item at the grocery store today. Checked my receipt and was charged more than what the item was listed for on the shelf.

[GCR18]

The way I look at it is nobody cares more about your money than you do.  That's why I don't pay a bill without reviewing it.  People and systems make mistakes.

[Kachina624]

This issue with the lack of crediting of the $6.95 return charge has nothing to do with Sychrony Bank.  They are just charging what QVC says you owe.  This is purely the fault of QVC.

Why doesn't somebody get upset enough to complain to a higher authority, like the state attorney general's office.

[millieshops]

@Kachina624Depends where you live maybe???  I can't imagine the AG where I am ever getting around to doing a thing for something like this -  and as more and more federal regulations disappear from the books, we'll all be dependent on our own states.  Some places that's good -  but I seriously doubt it will be here in Florida.

Related to this, I read an interesting article in my morning paper about a new company that working to build a business based on returns.  Seems 2 things are true -  1 is that many people prefer to make their returns in person even if they ordered online;  2.  according to the article, online retailers are "bleeding" cash on returns and are searching for ways to stop it. 

[Kachina624]

@millieshops  I'd suggest the Consumer Fraud Division of the Pennsylvania Attorney General's Office.  Being cheated of $6.95 doesn't sound like a lot but multiply that by one million returns and it's a tidy profit for the Q.

[millieshops]

@Kachina624That might work, but unless someone can show it's company policy and they're not even trying to train their workers to be more accurate, it's probably not legally fraud. 

Also -  I doubt there are a million errors.  We need to keep in mind that people who are overcharged are far more likely to complain than the millions whose returns are handled correctly.

I actually might have my first return since January of 2015 in a few days.  I ordered a Halston sweater without reading the reviews and I'm thinking it may have to be returned when it gets here.  If so, it will give me first-hand information.

[Kachina624]

@millieshops.  From reports we read here, it seems to be routine for QVC to pay itself $6.95, on every return including all of those where the returner paid the postage.  It could easily amount to a million instances.

[midgie2000]

With regard to your article, all they need to do is read the reviews.  Size consistancy, avoid the rush to market philosophy before testing the products to the extreme, hold manufacturers responsible, ... .  I guess you have to be a genius to figure that out.