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Contributor
Posts: 21
Registered: ‎03-13-2010

I have spoken to many Customer Service reps through the years.   I have never spoken to a rude rep.   All are helpful and nice.   Today I spoke with Theresa L.   I have to point her out as one of the nicest and friendliest representatives.   She has a wonderful personality and definitely understanding of my issue.   She offered suggestions for future issues (mostly returns) that will make the process faster and easier.  Theresa and other reps are reasons I continue to shop with Q.    Thank you Theresa.

Honored Contributor
Posts: 50,935
Registered: ‎03-10-2010

How nice of you to take the time to commend Theresa.  I'm sure she'll appreciate it and the mods will let her know you appreciated her help. 

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 4,717
Registered: ‎10-03-2014

If this is the same Theresa I spoke to 2 weeks ago, I absolutely agree.  She epitomizes the best in  Customer Service...along with the Social Team, of course.  

 

Not only was she professional, clearly familiar with the procedure for accomplishing the task, very pleasant, no signs of stress, answered the phone with, "Hello (my first name)", and sounded sincere when she said, "Take care" when the conversation ended. 

 

 

 

 

Honored Contributor
Posts: 8,560
Registered: ‎11-24-2013

What a nice post and what a nice change from all the complaints about Customer Service!

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Honored Contributor
Posts: 11,829
Registered: ‎05-23-2015

I love to hear stories like this !

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan
Honored Contributor
Posts: 27,761
Registered: ‎03-20-2010

Re: CS REP THERESA L.

[ Edited ]

I never talked to Theresa, but I will say all the CS Reps I have spoken to at QVC have been very nice, professional and helpful....and the Social Team has been very helpful too in situations when I needed asked for their help--GREATJOB!   Woman Very Happy

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Honored Contributor
Posts: 50,935
Registered: ‎03-10-2010

@Melvin-QVC    Can you see that a CS supervisor gets a copy of this nice compliment?  Thanks. 

New Mexico☀️Land Of Enchantment