Q Talk

[pattypeep]

@KingstonsMom  My bad ~ yes, the first two were purchased in the "as is" section. I wasn't explicit enough in my post. 

[pattypeep]

@Susan Louise  Thank you. I will call back if and when the other one ships. 

[Pagan]

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@pattypeep wrote:

I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week  noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service. 

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That refund process happens in other places too.  

E.g. A few weeks ago I forgot to apply a coupon code when buying on the Yankee Candle website. 

When I rang, the only way they could now apply the coupon was after they had shipped, as if it was a return refund. Sure enough, a week later after my order had shipped, I got an email to say a refund to the value of the coupon had been applied to my card. 

[Tissyanne]

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@pattypeep wrote:

I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week  noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service. 

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@pattypeep , 

I think the reason the item has to ship first is because in the event it never ships out QVC has refunded money never paid to them. 

[pattypeep]

@Tissyanne  They are not refunding any money, simply adjusting the price, then instead of billing $39 when the item ships, they will bill $20. I appreciate your input.