Q Talk

[pattypeep]

I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week  noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service. 

[blackhole99]

IMO QVC is a price manipulator, I don't know if they all do it, but it stinks. It's too much work all around if you are paying attention and want a price adjustment.

[KingstonsMom]

Quite frankly, I'm surprised they would even do a price adjustment on an item just because there is a lower 'as is' price on the same item.

Hope it works out for you!

[Lipstickdiva]

I've noticed changes in the as-is prices.  I always figured when they get more stock in, they raise the price.  As stock dwindles and there is hardly anything left, they lower the price.

The lowest as-is clothing prices seem to be on items where there is only a size or 2 left and 1 or 2 colors.  Otherwise, I've noticed the as-is prices aren't as great as they used to be. Sometimes it's not even worth it. 

[tessam]

IMO price changes within QVC's 30 day policy  is appropriate and in line with what other stores do.  I have never had a problem requesting an adjustment.  In fact, the reps are surprisingly pleasant about it and accommodating.  Why not call again and ask a different representative?

[BrandiDavis]

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@KingstonsMom wrote:

Quite frankly, I'm surprised they would even do a price adjustment on an item just because there is a lower 'as is' price on the same item.

Hope it works out for you!

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That is exactly what I was thinking! I guess just try to be grateful that they're even going to do it for you, b/c a "new" item and an "as is" item ARE different prices for obvious reasons. JMO

[sashamatthews]

I put items in my wish list and then watch the pricing change, sometimes day to day.  I hate that!  if the price goes down, leave it down - don't boost it back up.  HSN does the same thing.  For instance, a small Martha Stewart wallet went down to about $73, and is now back to $99.  I am not going to buy it at the higher price.

[KingstonsMom]

@BrandiDavis 

Exactly.

I was under the impression that the first 2 were not purchased at an 'as is' price, but maybe I'm mistaken.

[BrandiDavis]

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@KingstonsMom wrote:

@BrandiDavis 

Exactly.

I was under the impression that the first 2 were not purchased at an 'as is' price, but maybe I'm mistaken.

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Yep, that is the way I interpreted it too, 

[Susan Louise]

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@pattypeep wrote:

I purchased two of Valerie's 3 foot white birch trees. One for $25 in October and one for $39 in November. Last week  noticed that they were priced at $20 in AsIs. They had not shipped yet. I called for a price adjustment. Well, we'd be glad to WHEN they ship. Well, I can wait. What? Now they are priced back up to $39. If a customer has already ordered and the item is "in processing", why can't the price adjustment be done at that time? IMO, not good customer service. 

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@pattypeep  That happens to me once in awhile too. It's no big deal. The rep at the time when I call will just put the info about the price change into the notations and I just call back CS when I see the item has shipped and they will make the price adjustment...easy peasy. In the meantime, until whenever the order ships, I just put the order # and lower price on a sticky note.

I think that situation happened about 5-8 times so far and CS always made the price adjustment once the order ships even it is when the price has gone back up. Sometimes this situation happens during a flash sale event, or a one day event...or it was a primetime/lunchtime special, etc.