Q Talk

[Etoile308]

I could understand if an As Is item is already an item that is a final clearance. That would only make sense. But to arbitrarily make any As Is item nonreturnable seems such a bad business move.

All these little changes to policies concerning As Is, or concerning Price Adjustment just seem to me very penny-wise and pound-foolish. QVC may see a slight monetary benefit in the short term but at the cost of a bitter taste in their customer's mouth and a loss of future sales. People are actually being paid to make these decisions?

Its almost as if they don't actually want to succeed.

[Mom2Dogs]

@Lisarr ..I did a mock order, mentioned earlier up in this thread...it was a $200.00 bracelet and it clearly stated not eligible for return or exchange - this is a NEW policy or an error.

There is NO way I am spending my hard earned money on something and then cannot return...We are waiting on the social team to reply...if they do at all!

[laluzdelmundo]

Since January, I've made no less than 10 as is purchases. This new "as is" policy means basically I will be curtailing my "as is" purchases and thus my QVC purchases. I've had no more problems with these items than with my "new" items, but still I will not be willing to take a chance on being stuck with the ill fitting or otherwise unsatisfactory clothing from QVC.  

Even if it's a dup. of something I've been satisfied with before, the as is factor can certainly contain an element of chance. No thanks, QVC!

[Bookplate]

@munchiesmom and others:  I did write to the Social Team about this issue.  The good news is that the return policy for as-is items in still in effect.  It took me a couple of emails to explain the problem (to be fair, I didn't understand it at first).  They have sent a request to the IT team to check on the as-is products. Let's hope this helps.

[Caaareful Shopper]

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@Bookplate wrote:

@munchiesmom and others:  I did write to the Social Team about this issue.  The good news is that the return policy for as-is items in still in effect.  It took me a couple of emails to explain the problem (to be fair, I didn't understand it at first).  They have sent a request to the IT team to check on the as-is products. Let's hope this helps.

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@Bookplate   Thank you for letting us know!

[Mom2Dogs]

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@Caaareful Shopper wrote:

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@Bookplate wrote:

@munchiesmom and others:  I did write to the Social Team about this issue.  The good news is that the return policy for as-is items in still in effect.  It took me a couple of emails to explain the problem (to be fair, I didn't understand it at first).  They have sent a request to the IT team to check on the as-is products. Let's hope this helps.

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@Bookplate   Thank you for letting us know!

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@Bookplate I did the same, and it took two conversations for the agent to understand what I was talking about because to them the policy had not chaged..like you she said they would contact the IT department.

[elated]

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@Mom2Dogs wrote:

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@Caaareful Shopper wrote:

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@Bookplate wrote:

@munchiesmom and others:  I did write to the Social Team about this issue.  The good news is that the return policy for as-is items in still in effect.  It took me a couple of emails to explain the problem (to be fair, I didn't understand it at first).  They have sent a request to the IT team to check on the as-is products. Let's hope this helps.

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@Bookplate   Thank you for letting us know!

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@Bookplate I did the same, and it took two conversations for the agent to understand what I was talking about because to them the policy had not chaged..like you she said they would contact the IT department.

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I would wait until the As-Is is corrected before purchasing. You just never know if the right hand knows what the left hand is doing. JMHO

[Bookplate]

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@elated wrote:

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@Mom2Dogs wrote:

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@Caaareful Shopper wrote:

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@Bookplate wrote:

@munchiesmom and others:  I did write to the Social Team about this issue.  The good news is that the return policy for as-is items in still in effect.  It took me a couple of emails to explain the problem (to be fair, I didn't understand it at first).  They have sent a request to the IT team to check on the as-is products. Let's hope this helps.

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@Bookplate   Thank you for letting us know!

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@Bookplate I did the same, and it took two conversations for the agent to understand what I was talking about because to them the policy had not chaged..like you she said they would contact the IT department.

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I would wait until.the As-Is is corrected before purchasing. You just never know if the right hand knows whaf the left hand is doing. JMHO

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@elated Absolutely!  

[munchiesmom]

@Bookplate @Thank you!

[foodie105]

Clearance items are saying this too. Look up Joan Rivers top. A511613. Not eligible for returns or exchanges right under the price. It's only $1 less now than what I paid for it 1.5 YEARS ago! I think it's very unfair to customers to purchase a $36 item and not have the option to return. I certainly won't do it.