Q Talk

[munchiesmom]

QVC has made the poor choice to apply its No returns or Exchanges Policy to As-Is items. I would be willing to accept this if QVC would inspect each as-is item to be sure it is not damaged, worn, laundered, altered in any way. But they do not. I have received many as-is items that belonged in a dumpster. I personally will not purchase another As-Is item if this is the way they want to conduct business. There is no value in QVC if you are stuck with an item that was unfit for resale in the first place.

[MaverDaver]

Where did you find that info?

[manny2]

I agree, they should then rate the item. Either in pristine condition, very good, good or shows signs of wear.

Then explain each rating, so the customer can make an informed decision.

[Group 5 minus 1]

Send them to the QVC store as "AS IS " items. Wait, are those stores still in business?

[Dennieee]

As-is products still say, "As with other items sold by QVC, we want you to be completely satisfied with every order. Accordingly, if for any reason you are not entirely pleased with this product, simply return the item within 30 days of receipt for a refund of the purchase price minus the shipping and handling charge and the Q Return Label fee."

[Sunshine Kate]

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@munchiesmom wrote:
QVC has made the poor choice to apply its No returns or Exchanges Policy to As-Is items. I would be willing to accept this if QVC would inspect each as-is item to be sure it is not damaged, worn, laundered, altered in any way. But they do not. I have received many as-is items that belonged in a dumpster. I personally will not purchase another As-Is item if this is the way they want to conduct business. There is no value in QVC if you are stuck with an item that was unfit for resale in the first place.

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This is what I just found on Q's website.  

This item may be a customer return, vendor sample, discontinued inventory, or on-air display and may not be new. In some instances, these items are repackaged by QVC. QVC does not guarantee that this product will meet your expectations or standards. Additionally, for a variety of reasons, including, but not limited to, the fact that the item is not in its originally manufactured condition, the manufacturer may not, and you should not expect that the manufacturer will, honor any original warranty that may have been offered in connection with this product. As with other items sold by QVC, we want you to be completely satisfied with every order. Accordingly, if for any reason you are not entirely pleased with this product, simply return the item within 30 days of receipt for a refund of the purchase price minus the shipping and handling charge and the Q Return Label fee.

WITHOUT LIMITING THE FOREGOING, THIS PRODUCT IS SOLD "AS IS," WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS "AS" CONDITION OF THIS PRODUCT IS EXPRESSELY MADE A CONDITION OF YOUR PURCHASE AND USE OF THIS PRODUCT. IF YOU DO NOT ACCEPT THIS CONDITION, DO NOT OPEN OR USE THIS PRODUCT. SIMPLY RETURN THIS PRODUCT WITHIN 30 DAYS OF RECEIPT FOR A REFUND OF THE PURCHASE PRICE MINUS THE SHIPPING AND HANDLING CHARGE AND THE Q RETURN LABEL FEE.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

[Bookplate]

I believe you are mistaken about this.  There may be some non-returnable "as-is's" but not all.  I just received an as-is garment this week which came with a return label.

[smoochy]

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@Group 5 minus 1 wrote:

Send them to the QVC store as "AS IS " items. Wait, are those stores still in business?

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yes there's one near me. I was there recently. With the exception of handbags, the fashion section looks like old outdated thrift store junk

[Caaareful Shopper]

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@munchiesmom wrote:
QVC has made the poor choice to apply its No returns or Exchanges Policy to As-Is items. I would be willing to accept this if QVC would inspect each as-is item to be sure it is not damaged, worn, laundered, altered in any way. But they do not. I have received many as-is items that belonged in a dumpster. I personally will not purchase another As-Is item if this is the way they want to conduct business. There is no value in QVC if you are stuck with an item that was unfit for resale in the first place.

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@munchiesmom   It appears you are correct!  The other statements are still there for As Is items.  However, when you get to the Checkout page it clearly states in red letters, "Not Eligible for Returns or Exchanges."

That is definitely new!  There was a pair of Lawrence Zarian pants I wanted. He's a new brand to QVC, and already those As Is pants cannot be returned???

Mods, can you please verify whether this is an actual  change in policy, or a glitch in the system for all As Is items? 

[lynnie61]

I've purchased many as is items over the years.  99% brand new.  One cookware set had a broken baker, but they sent me a new one.  I'm sure the policy changed, but I had to send the broken piece back.  Not safe, but I triple wrapped it in bubble wrap.  Just didn't make sense to me, I offered them a picture of the shattered piece.  QVC certainly is making some poor decisions on pricing and returns.  I still shop here, but not the volume it once was.

I did get clearance pricing panties on free shipping day, and now the price is jacked up again by $8. What?  Isn't clearance, because you want to move out the quantities?  And the TSV pricing, $2 or $4 different than the regular prices on many now.  Not the values it used to be.