Q Talk

[MomCat]

My returns have been mostly with clothing, which is not what I buy the most of at QVC, so I'm not worried about the return policy.

[wildcat fan]

Prior to the shipping policy change, I used to order 2-3 items each month when I wasn't positive whether or not I'd like, but thought to myself, "I'll give it a try and if I don't like it, I'll send it back."  Now that I'll be paying shipping both ways if I don't like it, I don't take any chances.  With the old policy, I usually decided to keep most of the items, but with the new policy, and the increasing inconsistencies with sizing, I'm not buying as much as I used to.  I'm definitely not ordering if I have the slightest doubt about the fit, color, etc., but in the past I would often try it out.

[MJL]

ME. I AM BURNT OUT ON THEIR SHIPPING COST. I COMPARED THE TWO.  HSN COSTS ARE  LOWER PLUS THE REFUNDS ARE FASTER.

[MJL]

ME TOO!

[Suziepeach]

I haven't purchased anything from the Q in years, it was like the quality of certain products had changed.

[Want2BCozy]

I agree with Lexie.  Being a fan of Denim & Company, it was getting to the point where I'd have to order 2 of many items I was ordering in hopes that 1 of them would fit.  Sure enough, items would arrive (same size, same color) and have vast differences in their measurements.  Now, I am enjoying shopping locally where I can try things on and not lose money due to shipping.  Also, while the Q's size consistency has gone downhill, prices have escalated to the point of being ridiculous.  Temp-tations is another lure for me, but I have learned to expect shoddy painting and in one case warping.  It's not easy lugging heavy bakeware to the post office when it is 'defective', even if I do get my initial shipping refunded.  Truthfully, shopping on Q just isn't as much fun anymore and I've been with them since the CVN days.

[Bracie]

I do seem to return a lot of purchases to QVC for many reasons, and that's on me, I can't complain, however, I have noticed that prices have gone up quite a bit.  I do a lot of shopping on the Q, but I am starting to rethink many purchases now that things are so much more pricey!

[Day1128]

I'm definitely buying less because Q has more than doubled the shipping rate to Alaska. A $19 Lock and Lock item was going to cost $12 to ship. I'm referring to regular shipping that takes 7-10 days, not expedited shipping. 

I go to Amazon or many other sites that offer free or reasonable shipping, and free or reasonable charges for returns. 

And the other vendors provide MUCH BETTER tracking of items. Q is behind the other vendors as far as shipping and tracking. 

[libbyannE]

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@chrystaltree wrote:

 No, I can't attend this whine party....lol.  I am not and have never been a chronic returner.  I really think before I buy and I'm not an impulse buyer.  So, return charges aren't  a factor me at all.   I think if I found myself returning a lot. I'd be honest with myself and stop buying from shopping channels.  

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It isn't about impulsiveness for me but about what became QVC's wildly inconsistent sizing which forced me to return things that dud not fit, even when I was looking at size chart and ordering my usual brand and size. When ordering multiples of the same item, the fit sometimes varied a lot from one item to the supposedly identical one. I just don't order much because of that and also because the quality if fabrics and design has hpgone downhill. 

[stevieb]

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@Graciesmom wrote:

Stevie B ...   I miss you !!  You always make great points and know how to slap back when necessary !! 

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Thanks @Graciesmom... I'm still rattling around the old Q (Did What) halls from time to time...