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10-18-2014 09:37 AM
Many Penzey's mail orders here, too, and never a breakage.
(it's cheaper for me to do mail order because if I go into the store, I over buy!)
10-18-2014 02:02 PM
I've also found Penzey's to provide outstanding packing. If this company you ordered from has good customer service, they will replace the order. I'd be willing to bet that if it were Penzey's they would, as their customer service is as excellent as their product quality and packing.
If they won't replace the order I'd just ask for a return label, send it back, and order from a better company. One thing I've found to be helpful, when ordering things that are breakable (especially glass) is to gently shake the box before opening it. If you can hear broken glass, best not to even open it and have it go back at no cost to you. UPS (or whichever carrier) will pick it up as a 'refused delivery' and it will go back with the same tracking number.
10-18-2014 02:15 PM
tkins, what a drag! Sorry that happened to you.
This is where I order spices from: Savory Spice Shop.
I know that Penzey's has a huge following, and I'm sure they're terrific. However, I have a peccadillo. Whenever something/someone is super popular, I tend to shy await from it/them, because they don't need me? Or maybe it's reverse snobbism? IDK!
But I love the Savory Spice Shop.
10-18-2014 03:03 PM
I've been purchasing spices from Penzey's for years and years....before they even had a website and were still quite small. I've never had a problem or complaint, and their spices are always super-fresh. I love that they have multiple varieties of some spices, too.....fun to try different ones.
10-18-2014 04:34 PM
10-18-2014 05:39 PM
On 10/17/2014 Illinois Judy said:
I order from Penzey's a lot and never have had breakage. Their stuff is packed remarkably well. They always include a free sample in each box too.
10-18-2014 11:02 PM
I've been ordering all my organic spices from Morton & Bassett of San Francisco for the last three years and never had a problem with breakage. Each jar is packed tightly in its own slot in the box and covered with bubble wrap. Sometimes I order three of one spice and all three jars are in bubble wrap together. They offer FREE shipping with orders of $29 or more.
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