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Super Contributor
Posts: 382
Registered: ‎03-26-2012

those of you who get your spices through the mail

I placed and received an order from the Spice Hunter. Unfortunately, one of the jars shattered in transit, so I have a box with chili powder, glass shards and slivers all over. I have contacted them, but while I am waiting to hear back from them, I was wondering if this has happened to anyone and if so, what did you do. I thought about vacuuming the mess up, but don't want to ruin my vacuum, although I do have a dust buster and that might be an option if I replace the filter when I am done. I really don't want to send it back, if there is a good/safe way to clean the rest of the bottles. Thank you for your time.

tkins

Frequent Contributor
Posts: 85
Registered: ‎03-09-2010

Re: those of you who get your spices through the mail

I personally would send it all back and have them replace the entire order. Who knows where minuscule glass shards may have embedded themselves?

Respected Contributor
Posts: 2,772
Registered: ‎03-15-2010

Re: those of you who get your spices through the mail

On 10/17/2014 NoTan4Me said:

I personally would send it all back and have them replace the entire order. Who knows where minuscule glass shards may have embedded themselves?

I have to agree.

Frequent Contributor
Posts: 80
Registered: ‎03-10-2010

Re: those of you who get your spices through the mail

I order from Penzey's a lot and never have had breakage. Their stuff is packed remarkably well. They always include a free sample in each box too.

Frequent Contributor
Posts: 80
Registered: ‎03-10-2010

Re: those of you who get your spices through the mail

I order from Penzey's a lot and never have had breakage. Their stuff is packed remarkably well. They always include a free sample in each box too.

Respected Contributor
Posts: 4,815
Registered: ‎07-09-2010

Re: those of you who get your spices through the mail

I also ordered from Penzy's. I bought herbs that were sold in bags. I bought a few jars to store them in. It was packed very well. Also love their freebie gift.

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Trusted Contributor
Posts: 1,011
Registered: ‎09-14-2011

Re: those of you who get your spices through the mail

The company should replace the entire order. I always use Pensy's.

Honored Contributor
Posts: 15,857
Registered: ‎03-10-2010

Re: those of you who get your spices through the mail

I just got an order from Spice House and everything was in excellent shape. It was well packed and everything was fresh and first rate. I am a long time Penzey's user, but I think I will try Spice House again next time. I was very impressed with them and sorry your order was broken.

Trusted Contributor
Posts: 1,229
Registered: ‎01-22-2011

Re: those of you who get your spices through the mail

Send the whole order back and start ordering from Penzey's. They're the best!
Respected Contributor
Posts: 4,178
Registered: ‎09-02-2010

Re: those of you who get your spices through the mail

Penzey's here too. They're awesome.

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*Off The Deep End~A very short trip for some!*