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Esteemed Contributor
Posts: 5,367
Registered: ‎03-09-2010

My TSV Kitchen Aid TSV already is broke.

1

 

During the very 1st use tried thick slicer on Yukon gold potatoes.  It really doesn't get much softer. It totally turned the food pusher on an angle, it is stuck so weird I can't get it out trying many options including dangerous ones.

 

Upon opening very disappointed in the quality. It has been the way of many of my Q items lately.  This has to be defective.

 

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Esteemed Contributor
Posts: 5,531
Registered: ‎06-10-2015

Re: My TSV Kitchen Aid TSV already is broke.

I hope you are returning it as defective.

Dear God
Grant me the wisdom to know when to keep my mouth shut.
Thank You Amen
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QVC Customer Care
Posts: 1,644
Registered: ‎06-14-2015

Re: My TSV Kitchen Aid TSV already is broke.

I am so sorry that happened @hopi. Please return the KitchenAid to QVC using the return label and mark it as defective. I am so sorry for this disappointing experience.

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Honored Contributor
Posts: 12,523
Registered: ‎03-11-2010

Re: My TSV Kitchen Aid TSV already is broke.

Defective products do happen but it sure makes a hassle to return such a heavy item.  DH would have to take it to UPS because I could not pick it up to carry inside.

QVC should send out a call tag for pickup or whatever they call it so you don't have to deal with it.

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Respected Contributor
Posts: 4,034
Registered: ‎09-18-2010

Re: My TSV Kitchen Aid TSV already is broke.

Yikes, please be careful and don't cut yourself.

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Honored Contributor
Posts: 40,988
Registered: ‎03-10-2010

Re: My TSV Kitchen Aid TSV already is broke.

@Nightowlz    Anytime you want to return anything using the Q return label, all you have to do is go to the USPS website and request a pickup.  They'll come and get it.  This is especially handy for heavy or bulky items.

 

New Mexico☀️Land Of Enchantment
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QVC Customer Care
Posts: 1,644
Registered: ‎06-14-2015

Re: My TSV Kitchen Aid TSV already is broke.

Hi @hopi , @Nightowlz is right we  can have the KitchenAid picked up for you. Please call Customer Service at 1-800-367-9444 and a representative will be happy to request a pick up for you.

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Honored Contributor
Posts: 12,523
Registered: ‎03-11-2010

Re: My TSV Kitchen Aid TSV already is broke.


@Kachina624 wrote:

@Nightowlz    Anytime you want to return anything using the Q return label, all you have to do is go to the USPS website and request a pickup.  They'll come and get it.  This is especially handy for heavy or bulky items.

 


@Kachina624 

 

I did not know that. I always have DH drop off at UPS Store or I have to watch & wait for the mailman. After my only purchase & return for this year was sent back I decided not to buy anymore from Q until they figure out their return problems. I don't have a problem receiving my item but should not have to go through what you do waiting for credit. Ridiculous. I had to call to have credit issued for my return. I should not have to do that & will not.

I don't understand why Q cannot figure it out. I never have any problems with HSN.

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Super Contributor
Posts: 318
Registered: ‎03-13-2010

Re: My TSV Kitchen Aid TSV already is broke.

[ Edited ]

Too bad KA didn't stick with American made products..

 

Three words for THIS TSV:

 

IMM    POR   TED.

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Honored Contributor
Posts: 26,879
Registered: ‎08-19-2010

Re: My TSV Kitchen Aid TSV already is broke.

I stand verified.............