I feel the same with KA lately. My stand mixer (1 year old) "motor drags and mixer jumps" when doing just a regular batch of cookie dough. (So stupid selling my 600w Prolift 20+ years old it was a great mixer).
I was tempted to purchase TSV but my 2 yr old "digital" food processor just died one day...called KA told me the digital board dead.
Nope no more KA or appliances for me from Q or other shopping channels -- once the 30 days over then have to deal with manufacturer.
My Cuisinart small chopper & big food processor are work horses and quality.
Be careful removing that potato -- heck its stuck and dangerous to remove 🙀-- I'd send it back let them figure it out!!!