I called in June for a replacement lid. I was told that it would take approx. 4 weeks at this time to receive it. No problem....I am not going anywhere anyway and I have tons of this stuff. I was told if I did not receive it, I should call back and LnL would send one out via Fed-X right away.
As of Aug. 7 no lid, so I called back. I was told by that LnL just received a huge shipment and it taking them some time to get through all the orders and they are going through mailing out replacements starting with ones dating back to Feb!. Also, I should call back in another month and they might be able to tell me if my replacement is in process, or has been sent. I calmly voiced the usual comments an concerns with their "Customer Service" rep.
I am starting to feel like I should have just sent the whole thing back.....it would have been quicker. Now, I feel like I am being told a story to get rid of me. I will not buy anymore LnL until this issue is resolved.
Has anyone else experienced this recently?