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[holiday62]

On 2/21/2014 Aresnz said:

Latest update.... Return was received at QVC. However...when I checked to see what refund amount was it definitely wasn't the original FULL price which is what the customer service rep said I would receive. Called customer service and asked about the partial refund. She mentioned it was past the 30 days and then I explained the safety recall from QVC and how I should be receiving the full refund due to the circumstances. She put me on hold and when she returned said I would now be getting the rest of the refund. (difference from refund amount already noted in system) SO....double check the amount listed as refunded. It's not anyone's fault this is past the usual 30 days return policy. The circumstances are totally different.

I had called the Q awhile back and asked about it and they said to just mail back for full refund (in a different box). I did so, and I did get the FULL amount back in my account. Took about 10 days total I think. I really was surprised it didn't take longer.

But im happy. Full amount. I had just printed off the return label from the site and pasted it on the box. The only thing I was out, was the time in doing it all. Just glad got it all back!

Oh and never received any paper work for the recall yet either. I wonder if anyone has yet. But now that mine is returned, I shouldn't get it.

[Aresnz]

On 2/21/2014 holiday62 said:

On 2/21/2014 Aresnz said:

Latest update.... Return was received at QVC. However...when I checked to see what refund amount was it definitely wasn't the original FULL price which is what the customer service rep said I would receive. Called customer service and asked about the partial refund. She mentioned it was past the 30 days and then I explained the safety recall from QVC and how I should be receiving the full refund due to the circumstances. She put me on hold and when she returned said I would now be getting the rest of the refund. (difference from refund amount already noted in system) SO....double check the amount listed as refunded. It's not anyone's fault this is past the usual 30 days return policy. The circumstances are totally different.

I had called the Q awhile back and asked about it and they said to just mail back for full refund (in a different box). I did so, and I did get the FULL amount back in my account. Took about 10 days total I think. I really was surprised it didn't take longer.

But im happy. Full amount. I had just printed off the return label from the site and pasted it on the box. The only thing I was out, was the time in doing it all. Just glad got it all back!

Oh and never received any paper work for the recall yet either. I wonder if anyone has yet. But now that mine is returned, I shouldn't get it.

Glad to hear things worked out for you as well. I was waiting for two weeks for some letter with instructions. The customer service rep emailed me the return labels and told me, when I asked, that I would receive a full refund. That's why I was questioning the original amount I saw listed. Luckily I did save both boxes. I'm glad I checked and now I see the full amount is listed as refunded.

The so called letter with instructions never did show up. This does prove how we have to be our own advocates with customer service.

[Aresnz]

Probably last update for this. I just received my credit card statement and I did see a charge of $10.95 for the cost of return. I phoned customer service and I've been credited back to my credit card. So be sure to double check your statements when they arrive that you haven't been charged the $10.95.

[bluejeansluvr]

Hello ladies. I just remembered, I need to post an update to this thread. I did return my Duraflame heater a few weeks ago, and I received a credit to my card. They did not charge me return shipping, I put a note inside the box and explained to them that I had received a phone call about the recall. So, I was glad to get my credit and get it sent back.

I never received a letter from customer service, about the recall or detailing any information on how to return the heater or anything about what was wrong with it. So, I guess they just never sent out the letters.

I will miss my heater! I really liked it, and was disappointed that I had to return it.