Back in NJ, we had HD install storm doors, and the contractor did an okay job, but the doors didn't hold up. We also had Lowe's install a privacy fence in our back yard and that was fraught with problems from the beginning. We went to a Lowe's about half an hour away, and the contractor they sent wasn't liscensed in our town, so he had to apply for a license. Then when they delivered the materials, the driver wanted to leave them on the sidewalk, hanging over into the street. He said we'd agreed to sidewalk delivery, which was a lie. I told him I hadn't (we'd specifically told them that we wanted them placed at the back of the driveway, and they said it wasn't a problem), and demanded he show me where I'd agreed to that on the paperwork. He couldn't, but still insisted that all he had to do was leave them on the sidewalk. I raised a fuss and told him to put them at the back of the driveway alongside the house where they wouldn't end up getting me a ticket for blocking the street or end up getting stolen (there was enough room for us to park one of our cars behind the materials to hide them). He said it wasn't possible, I told him it certainly was, and if he wasn't going to do it, he could call his boss on his cell and let me talk to him. I think he thought he was dealing with a crazy woman (and at that point he was). so he drove his little forklift off the truck and got it ilined up with the driveway. Then he insisted it wouldn't fit between our fence and the planter a former neighbor had bulit right up to our property line. I eyeballed the wheelbase and the driveway, saw it would fit with inches to spare, and told him that I'd guide him in. I got him in without a problem, then guided him back out. One of my neighbors, a Jersey City cop, was across the street watching. After the driver left, he came over and said he'd been standing by in case I'd had any problems, whereupon he would have stepped in, but I'd handled it just fine -- and I'd been a lot of fun to watch!
When the contractor came, the job started fine, and they did a good job. They they realized they had to cut one panel to get all the way to one side of the yard, and the lead guy asked me if I wanted them to fit a short panel or just go with it the way it was -- leaving a two-foot gap between our fence and the neighbors' fences. I told him to cut it, because I wanted my entire yard inside the fence, not just part of it. He wasn't happy about the extra bit of work, but he did it.
When we moved here, we decided to remove the contractor-grade carpet from the two spare bedrooms (which would become my office and the room for our birds) and replace it with ceramic tile. Lowe's had tile I liked at a good price, and the installation was reasonable. The only problem was scheduling -- the tiles went in just before my in-laws were scheduled to come up from Ft Myers to help us paint. The grout and mastic were just set up when we needed to get in to both rooms. But the installers were friendly. professional, did a great job and cleaned up after themselves.
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