Fashion

[Marebear54]

Terrible CS, I get sent a clothing item that reeked of cheap cololgne, I contact CS and was promised an expidited NEW replacement that was to arrive on 11/30....it's still being processed according to another rep, so disgusted. Just needed to vent, TY

[Kachina624]

@Marebear54 

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You realize, I hope, that you're venting only to fellow customers, most of whom have had great experiences with QVC CS?

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When I really, really want an item that has to be exchanged , I return the faulty one and just place a new order.  The exchange process is ponderous at best.

[SharkE]

don't they charge you shipping when you return ?

[SnowOwl79]

Am I missing something? How is customer service responsible for shipping items?

[debfau]

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@Marebear54 wrote:

Terrible CS, I get sent a clothing item that reeked of cheap cololgne, I contact CS and was promised an expidited NEW replacement that was to arrive on 11/30....it's still being processed according to another rep, so disgusted. Just needed to vent, TY

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Someone on another thread yesterday posted this info and said it was for Corporate CS, you might give it a try. Call 484-701-1000, select option 2 for Corporate Customer Service; leave a message with your call back number.

[ECBG]

This should be under Customer Care.