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Contributor
Posts: 74
Registered: ‎01-15-2012

Terrible CS, I get sent a clothing item that reeked of cheap cololgne, I contact CS and was promised an expidited NEW replacement that was to arrive on 11/30....it's still being processed according to another rep, so disgusted. Just needed to vent, TY

Honored Contributor
Posts: 71,065
Registered: ‎03-10-2010

@Marebear54 

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You realize, I hope, that you're venting only to fellow customers, most of whom have had great experiences with QVC CS?

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When I really, really want an item that has to be exchanged , I return the faulty one and just place a new order.  The exchange process is ponderous at best.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 36,798
Registered: ‎08-19-2010

don't they charge you shipping when you return ?

Valued Contributor
Posts: 547
Registered: ‎01-09-2021

Am I missing something? How is customer service responsible for shipping items?

Valued Contributor
Posts: 763
Registered: ‎03-25-2010

@Marebear54 wrote:

Terrible CS, I get sent a clothing item that reeked of cheap cololgne, I contact CS and was promised an expidited NEW replacement that was to arrive on 11/30....it's still being processed according to another rep, so disgusted. Just needed to vent, TY


Someone on another thread yesterday posted this info and said it was for Corporate CS, you might give it a try. Call 484-701-1000, select option 2 for Corporate Customer Service; leave a message with your call back number.

Honored Contributor
Posts: 44,169
Registered: ‎01-08-2011

This should be under Customer Care.