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07-03-2016 08:35 AM
I returned two Denim and Co seersucker tops as they were huge on me. I went by the measurements and they still were huge.
It cost me $19.90 to return them. I could have bought a shirt here for that much. I try very hard to not to return things but I guess I will have to stop shopping for clothing on here.
I am sure many others feel the same. I was disappointed as I love the shirts but I wasn't going to buy them again and have to return.
07-03-2016 08:58 AM
Absolutely agree. Any time I go into a fitting room, I always carry at least two sizes to try on, but the return shipping keeps me from ordering "try-on" clothes from the Q. I have been stuck with ill-fitting items because it would have been too expensive to return them. Won't do that again.
07-03-2016 09:01 AM - edited 09-26-2016 08:01 PM
I've been saying this from the time they began the new shipping policy, almost a year-and-a-half ago. I thought it would be a big bust-- that the Q would lose so many sales that they'd have to go back to their old policy of refunding the original shipping fees.
Well, l've been wrong so far. Speaking for myself, l order far less from the Q now, especially clothing, due to the $10 "try-on fee." For shoes that fee is $12, and for boots it's $17 and up. And forget about handbags-- there you lose closer to $20 if it doesn't work out.
Judging by these forums, l see l'm far from alone in feeling this way. Apparently the amount of profit the Q makes on returns more than compensates for lost sales revenue.
07-03-2016 09:51 AM - edited 07-03-2016 09:52 AM
@MKR14 wrote:I returned two Denim and Co seersucker tops as they were huge on me. I went by the measurements and they still were huge.
It cost me $19.90 to return them. I could have bought a shirt here for that much. I try very hard to not to return things but I guess I will have to stop shopping for clothing on here.
I am sure many others feel the same. I was disappointed as I love the shirts but I wasn't going to buy them again and have to return.
When I need to return something, I use my own label, and send the package Priority mail USPS. This method gives you $50 of insurance and a tracking #. I would send these two items back in the same package. I make a copy of the return slip, and attach it to the second item.
I use the return label for shoes or a heavy coat. The USPS price would equal the return label fee.
07-03-2016 09:58 AM
@Nuttmeg wrote:When I need to return something, I use my own label, and send the package Priority mail USPS. This method gives you $50 of insurance and a tracking #. I would send these two items back in the same package. I make a copy of the return slip, and attach it to the second item.
I use the return label for shoes or a heavy coat. The USPS price would equal the return label fee.
This is what I do too - has worked well so far! I hate to have to returns items, but when shopping online for clothes I think it is inevitable.
07-03-2016 10:08 AM
I HATE that it costs me so much to try something on, but I am still shopping here. I won't buy shoes or a purse any more. I know how picky I am & how many I have to try in the store to find what I want. So if I order either online, I'm going to use Macy's or Nordstrom. I do see that the ebates is up to 3% (still not a big deal, but better than the 1% it was) & I do still buy clothes here because I am pretty sure of what will suit me. I don't understand business & it must be working for them, & I am still shopping here. It is still Quality & Convenience for me, but Value-if that meanse saving money-no.
07-03-2016 10:08 AM - edited 07-03-2016 10:10 AM
As mentioned in a couple posts, you can put both tops in the same bag. You can pay for shipping or use one qvc label. You paid more sending them back separately.
07-03-2016 11:14 AM
Did you happen to check that the measurements given were accurate when you got the shirts? If they weren't, I wouldn't hesitate to request a refund for shipping.
07-03-2016 12:57 PM - edited 07-03-2016 12:58 PM
I have sent two items back in the same package before with one shipping label on the outside. I put a note inside regarding this with the return reason label for both. I still got charged the return fee for both so I just sent them separately as they came days apart. I should have taken the measurements as the tops looked like oversized jackets not blouses.
07-03-2016 02:44 PM
I used to buy all my shoes at QVC, but when ordering the same size, they didn't always fit and it cost $12 to send them back---$5 original 5 plus the $6.95 label to return them. (It costs more to mail on my own.) Thus, I no longer order any shoes from the Q. Instead I am giving Amazon, online shoes, 6pm, shoemall, and shoebuy. Almost all are free shipping and free returns, so you are out nothing if they don't fit. Too bad Q.
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