Honored Contributor
Posts: 17,491
Registered: ‎03-10-2010

Re: QVC website crashing-high order volume

Coming out of the Denim & Co. show where the last item was their pull on pants with a Buy More & Save $5 and opening the OTO for the WEN kit for purchase was poor planning in their part. Having 2 hugely popular items back-to-back like that was hopefully a lesson for the producers.

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QVC Shopper - 1993

# IAMTEAMWEN
Honored Contributor
Posts: 11,126
Registered: ‎06-20-2010

Re: QVC website crashing-high order volume

As it gets closer to midnight and all the easy pays ending, people are making up their minds and ordering. I think that's why problems were happening.

I was watching a little of the Dooney show with Shawn and she mentioned that there were no calls. That seemed a little strange...

Frequent Contributor
Posts: 146
Registered: ‎02-09-2013

Re: QVC website crashing-high order volume

On 6/9/2014 BeckiWV said:

This happened to me too when I tried to place a couple of orders about 10:30 p.m.

I was able to finally get them placed but they didn't show up in order status for awhile. They finally came through and I did get confirmation emails.

Very busy night. Perhaps QVC needs to have EZ pay days a little more often. Apparently people like them.

& Free/Discounted Shipping Offers. I was another individual that went through the hoops last night ONLY because of the offers. Wish QVC would have more specials on ALL items and not the same ones over and over.

Contributor
Posts: 28
Registered: ‎01-29-2011

Re: QVC website crashing-high order volume

Outsourcing instead of own onsite IT technicians can cause all kinds of problems. ..I suspect the Q changed this to save money for this past year their website quality has been the worst ever. And does anybody else recall this website acting so weird in the past years? Just saying. ..please don't delete my post here. Take care and enjoy your day!
Trusted Contributor
Posts: 1,653
Registered: ‎07-07-2012

Re: QVC website crashing-high order volume

On 6/10/2014 colliegirls said:

All because of people ordering Chaz hair care??? Unbelievable!

I don't think that's the only reason although a long-awaited item (limited edition) was offered as an OTO and sent all us Wenners into a frenzy

I think it was just the combination of EasyPay Day plus all the Wen users watching to see if that OTO would be offered. I'm sure the Dooney gals were going crazy over the easy pay on those bags too!! Several people have stated the site crashes on every EasyPay Day as well as some other special events.

Having Chaz Dean introduce a new item as an OTO that a large group of shoppers has been waiting for was not a good idea on EasyPay Day. IMO Smiley Wink

KJPA