Re: OH MY! Return Policy Changes

sunshine45 · ‎03-09-2010

@Susan-QVC wrote:
@sunshine45 This is not a policy change that I am aware of nor have I heard of any change in our current policy. As an example, If the item is not defective and she is using the prepaid label she will be deducted $3.00 (original Postage) and $6.95 (Label Fee).

Hope that clears up any confusion.
Have a great day!!
Susan Q-Social

thanks @Susan-QVC

actually, i was not confused, but i think the OP may be.

that is pretty much what i thought because what you posted has been the policy for over a year and a half and is stated online. didnt know if the OP had any OTHER problems so thought i would bring it to your attention. thanks so much and you have a great day also.....make it a great one!

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

SBK · ‎11-07-2016

So, after all the feedback I spoke again to a QVC rep. this morning. She was very generous in giving me her time to fully explain the situation with my return. The information I had received last night which prompted my post was INACCURATE! When an item is returned, the $6.95 is deducted for S&H and $3.00 is deducted for original shipping costs. Therefore a total of $9.95 is deducted. I have no idea who I talked to the night before and where his info came from, but it has no basis. Per the rep I talked to today... take advantage of Free S&H as much as possible and opt for another return service such as USPS to see if money can be saved on returns. As for the problems with sizing inconsistencies, they know this is an issue and an adjustment was made on my refund to address this issue. Thanks for all the feedback which encouraged me to place another call tihs morning and double check the information I erroneously received.

TX-starlight · ‎03-10-2010

Tks for clearing that up. I was about to say, I am DONE, if this was true! S/H is aready ridicilous.

Annabellethecat66 · ‎03-12-2010

@eddyandme I understand all of that, I just ordered 12 cans of rug spray cleaner and a kerosene heater, believe me I understand.

However, I would NEVER order clothes from somewhere I can't see a person walking around wearing it (like QVC and HSN). It's difficult enough seeing a live person wearing the things than to look at a picture and order it.

winamac1 · ‎12-29-2010

@Susan-QVC wrote:
@sunshine45 This is not a policy change that I am aware of nor have I heard of any change in our current policy. As an example, If the item is not defective and she is using the prepaid label she will be deducted $3.00 (original Postage) and $6.95 (Label Fee).

Hope that clears up any confusion.
Have a great day!!
Susan Q-Social

Regardless, it stinks!

"friends don't let friends drink white zinfandel"

Mistreatedbycs · ‎03-10-2010

If your item is defective, the Q might make an adjustment on the return shipping but the original shipping is not refunded.

That's what I've been told from CS about a couple months ago.

faeriemoon · ‎03-14-2010

@Mistreatedbycs wrote:
If your item is defective, the Q might make an adjustment on the return shipping but the original shipping is not refunded.

That's what I've been told from CS about a couple months ago.

No, this is not true. You get it ALL back.

~What a terrible era in which idiots govern the blind.~ William Shakespeare

Lipstickdiva · ‎03-10-2010

@faeriemoon wrote:
@Mistreatedbycs wrote:
If your item is defective, the Q might make an adjustment on the return shipping but the original shipping is not refunded.

That's what I've been told from CS about a couple months ago.

No, this is not true. You get it ALL back.

Yes absolutely. I just returned a clothing item that I considered defective because it shrunk all up when washed according to instructions. They refunded my purchase price, return s/h (I used their label) and the original s/h I paid to have the item sent to me.