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‎02-15-2022 02:09 AM
My scroll keys are not working,I think I did something ,can anyone help me get them back to scrolling they are the ones with the arrows.This is a new computer so its not cause its old,thanks Tucka.
‎02-15-2022 02:50 AM
@tucka I am no computer techie, and now that I am retired for closing in on five years I now only use a MacPro laptop, but if you are on Windows try the control key with the F14 key.
Hopefully someone with more computer savvy will come along to help you if this doesn't work.
Best,
aroc3435
Washhington, DC
‎02-15-2022 03:43 AM
@tucka Are you using a Mac or Windows? Different troubleshooting solutions. Laptop or desktop?
What have you done to resolve the issue/problem? Need to know this so the people trying to help you will not suggest something you may have already tried.
If computer is "new," it is still under warranty. Call them. Always take full advantage of your warranty before it runs out.
"Never argue with a fool. Onlookers may not be able to tell the difference."
‎02-15-2022 07:59 AM
Might be the Scroll Lock is turned on. That's usually found on one of the keys on your keyboard. Just hit that key again and it should turn the scroll lock off again.
‎02-15-2022 10:45 AM
If your keyboard doesn't have a Scroll Lock button then try going to your on-screen keyboard and access it from there. Go to Settings and type on-screen keyboard in the search box there.
‎02-15-2022 03:49 PM
‎02-18-2022 12:53 AM
Caffenia,I have a H.P laptop[17 inch] 6 months old,from QVC,I think I checked something in my settings ,its the keys[or tabs] that have the arrows,I used them to scroll up or down when reading what people wrote,I don't use a mouse.I tried the on screen keyboard and pressed the scroll lock key which turned blue,I felt tht meant it was on,so I pressed it to off,my scroll keys still not working,any suggestions appreciated,Tucka.
‎02-18-2022 01:38 AM
@tucka You're still under warranty. Call HP
"Never argue with a fool. Onlookers may not be able to tell the difference."
‎02-18-2022 10:51 AM
Did you try the FN and C keys simultaneously?
‎02-18-2022 06:09 PM - edited ‎02-18-2022 06:23 PM
Hold down the fn key. While holding it down, press the f7 key, then let go of both.
Do the arrows work now?
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