I've been a Tracfone user for many, many years and have always bought all our TF's through QVC (three lines and many phones purchased per line over the years). Note, the QVC TF phones where always offer as 3x the offered talk minutes, text and Data (tht ended many years back).
This past year, TF has been offering mostly MONTHLY PLANS and less add-on cards. Since I only needed to add some minutes (talk) to my phone, I normlly would purchase a 10 dollar add-on for 500 minutes. One could have purchased a separate add-on for say text or data too.
Most months, these add-ons for separate items, talk, messages or data, is not being offered. AND when they are offering those specific add-ons, your attempted order cannot go through completely and forces you to come back at a later date (when they are not offered on the website) or call their 800-867-7183 to talk to some foriegn person who has no idea as to what your talking about. This is a pitiful customer service. Not like past years.
The few "full" add-on cards, ony two offer today, offers you to add all three items, talk, text and data even if you don't need it and it does no multiply by 3x per the QVC original sale contract. The local stores, say walmart, are not offering those add-on cards anymore. The 611 text message does not offer you the add-on cards that specificly target only the item you wish to add, say talk only.
This Tracfone service has gotten worse over time. Its time to move on to some other phone company. And QVC, you should thimk twice about offering Tracfone that no way compares to the PAST Trafone service that once was.