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08-28-2015 06:33 PM
I did order this and got it this Tuesday. I read that this is an older model and read that Intel is bertter. Since this is older would it be better to return it and buy a differnt Laptop? I know absoluty nothing about PC's and would appreciate any help I can get.
I didn't need the printer either because I already have a Canon. I do want one that will last a long time .
Thanks
08-28-2015 06:37 PM
Plus about half the time when I try to print something, nothing was sent to the printer, don't know what the deal is that either, I don't know if it is this laptop?
08-28-2015 07:26 PM
Have you downloaded your printer's driver onto the new laptop?
08-28-2015 07:38 PM
Yes, I called Canon CS yesterday and she helped me with all of that. I tried to print earlier and it wouldn't send it to the printer, so I shut it down and restarted it and tried pringting and it sent it to the printer and it worked ater I restarted it ., its just sometimes it prints and then right after it won't send it to the printer.
08-28-2015 07:45 PM
Hoepfully someone who knows more will chime in -- you got the grand total of my knowledge - not very much! Sorry.
08-28-2015 07:49 PM
I just tried printing different emails and each time it said nothing was sent to the printer, I shouldn't have to shut it down and restart it each time, something is messed up.
sure thinking about returning this and go hunt for a different one.
08-29-2015 03:11 AM
@Angel1948 wrote:I just tried printing different emails and each time it said nothing was sent to the printer, I shouldn't have to shut it down and restart it each time, something is messed up.
sure thinking about returning this and go hunt for a different one.
You can look for help at HP YouTube support videos https://www.youtube.com/channel/UCHranSHHa1qo6Pg4JStkL7Q
or at the HP site using the printer's number.
08-29-2015 05:20 AM
Do yourself a favor and return it.
08-29-2015 09:21 AM
I'm not using the HP printer that came with the laptop, I'm using a wireless Canon printer I bought about 5 months ago. I did download the driver for windows 10 a couple of days ago with the he help from CS with Canon.
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