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Contributor
Posts: 35
Registered: ‎06-29-2010

I bought one also. The 64 g in pink sorbet very early morning. It said it was in process then on the Monday it went to backorder which didn't make me happy called and they told me it would 30 to 45 days. Since I needed it next for a gift I canceled it. Not happy at all.

Respected Contributor
Posts: 3,784
Registered: ‎03-14-2010
On 10/2/2014 sg7680 said:

I recieved mine on Tues. I could not register it and it kept tleeing me I needed tosign in to my WIFI, but would only send me back to the registration screen. Tech support at Amazon told me to exchange it after trying to fix the issue- that it was defective- "a software issue". Of course, QVC is out of stock in the 64 version. They told me to use the warranty, Amazon will NOT exchange it for a week and wants me to take it to my retailer for a tech to look at to make sure it is defective. No other options were offered- such as where I could find a tech since I can't take it to QVC. I sent my back. I don't want to deal with a company that 1)won't honor their warrranty -Wait a week- absurd and 2)doesn't trust their own tech support.

The Kindle HDX is a wonderful tablet, so I hope you don't get discouraged.

I think if I were you, I'd order one off Amazon and get it in two days and send the other one back to QVC.

You might pay a bit more, but not dealing with the frustration might be worth the extra money.

I do believe you can make payment to Amazon also if you need that option.

Respected Contributor
Posts: 3,279
Registered: ‎05-15-2010

Yes, I had that problem yesterday trying to register. I called the HELP LINE and the lady was able to register me.

When you have input your password and that is done, try turning OFF the device and then back on after a minute and it should be okay.

Contributor
Posts: 60
Registered: ‎04-29-2010

Amazon could not register me either, and after talking to them, they are sending me a new one on Saturday. Let's see if the new one works...I'm having my doubts...{#emotions_dlg.sad}