Electronics

[tinkys]

Thanks. But still not up and running. HP cs says they need to install drive and charge me. Qvc gave me another tech support number . I called but had to hang up but not before hearing about a Passcode Is this something new bc I have owned many computers plugged them in and off to the world web. I went. Why is this different. I don't know everything but I have hooked about 7 computers to the internet. This is concerning.

[glb613]

If you have an unsecured wireless network, you have more problems than not getting online.

[tinkys]

We r secure . I thought there was an add number. We have apple,kindle an Dell that r all working. The Dell is 7yrs old and being replaced with this not so special today's value. The hp is currently at my son in laws house. Was a gift to them the r young and deal with electronics all the time. I just don't understand. Maybe I got a lemon

[glb613]

On 5/1/2014 tinkys said:

We r secure . I thought there was an add number. We have apple,kindle an Dell that r all working. The Dell is 7yrs old and being replaced with this not so special today's value. The hp is currently at my son in laws house. Was a gift to them the r young and deal with electronics all the time. I just don't understand. Maybe I got a lemon

You have to connect every new device. It doesn't just happen. What have you tried?

[tinkys]

I understand that. I know there are a few,more steps. I called Hewlett and the called back after an hour. Told me Windows8 is having problem with connectivity to the internet and that she would not Personally recommend it.lol the could install"something" u kidding this is brand new and on easy pay. And it's not just me trying, my son and daughter . I have connected many computers to the internet but this one something is wrong.

[Nuttmeg]

On 5/1/2014 tinkys said:

I understand that. I know there are a few,more steps. I called Hewlett and the called back after an hour. Told me Windows8 is having problem with connectivity to the internet and that she would not Personally recommend it.lol the could install"something" u kidding this is brand new and on easy pay. And it's not just me trying, my son and daughter . I have connected many computers to the internet but this one something is wrong.

I would send this computer back to QVC. You should look for a computer in a local store. I like the Toshiba Blue Label machines sold at Best Buy. BB has credit terms.

[glb613]

On 5/1/2014 nutmeg3 said:

On 5/1/2014 tinkys said:

I understand that. I know there are a few,more steps. I called Hewlett and the called back after an hour. Told me Windows8 is having problem with connectivity to the internet and that she would not Personally recommend it.lol the could install"something" u kidding this is brand new and on easy pay. And it's not just me trying, my son and daughter . I have connected many computers to the internet but this one something is wrong.

I would send this computer back to QVC. You should look for a computer in a local store. I like the Toshiba Blue Label machines sold at Best Buy. BB has credit terms.

I have a Windows 8 computer, a wireless network and not a bit of trouble connecting to my wireless network. It's a small Dell (11 inch) and connected on the first try. So, you either entered the incorrect security key number or there is a problem with the network adapter.

If I have a hardware problem, I get into the device manager, uninstall it then reboot. Windows will find the hardware and reinstall it. If that doesn't work, I try new drivers if available. If that doesn't work, chances are the hardware has failed. Not having a yellow exclamation point doesn't mean all is well.

[newyorker25]

Have you tried calling your internet provider for assistance? When I got my Dell laptop from QVC with Windows 8.1, I was able to connect to the internet, however, within a minute or so I would get disconnected and my router would have to be reset.

I called Time Warner who is my internet provider and they came out the next morning to check my cable/internet signal in my home. Turns out they had to replace all the wiring outside coming to my house as well as the wiring inside my house because our cable/internet signal was not strong enough. They also installed a new wireless modem/router.

The technician that came out explained to me that we had a bad signal coming to our house, but didn't notice it because everything was still working. He explained that Windows 8 requires a stronger signal because of all of the live tiles that are constantly updating. So basically he said we already had a service issue that we weren't aware of and the Windows 8 is what pushed it to the limit to where we were actually experiencing a problem.

We have not experienced any problems since. Our cable tv is also working much better now without any occasional pixel distortions.

[tinkys]

Thanks everyone. I have made my decision to send back. We've ha comcast for years. Comcast was just out here the other day updating us.all other online electronics are working dandy. I think it's this computer. Just to let others know when I spoke to Hewlett they confirmed to me this same problem and I thanked them for their honesty. Hewlett said they have getting multiple calls about this connectivity problem. I don't want to risk keeping for 30 days and losing my money. THANKS. I better stick with ACER and APPLE

[tinkys]

I was right. My secret is that I also bought a Hewlett touchscreen from hsn a few days later special value. Same specs 15in but touch screen and with longer battery life. Just I said before that I plugged in and with a couple more steps itfound my internet and off to the www we were.Took minutes. SO either qvc got lemons with last yrs model, could have been a rush job . But it's going back. Never doubt yourself . BEWARE of this computer. Do not try to fix . Send back.