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11-12-2024 05:43 AM
11-12-2024 06:22 AM - edited 11-12-2024 06:48 AM
@catter70 an idea would be to try a different browser than the one you normally use. For example, HSN won't play some videos for me on Safari (says I need to sign in, which I already am--yet will play other product videos just fine). I'll go to Firefox, and all videos will play with no issue.
11-12-2024 06:48 AM
@Ainhisg , I did that. I finally just started messing around and for what ever reason, it has something to do with VPN, though, it hadn't caused this issue before.
11-12-2024 06:49 AM
@catter70 I'm so sorry! That would be frustrating. Have you completely shut down your computer (not restart--shut down) and then turned it back on? Sometimes, that will reset everything so that it works correctly.
11-12-2024 06:53 AM
@Ainhisg ,Thanks, yes, I turn it off every night when done and it had the same issue this morning. I guess I need to turn the VPN off and that seemed to work
11-12-2024 07:13 AM
I am unable to view the forum on my phone also, have to use the desktop.
11-12-2024 07:48 AM
@Ainhisg wrote:@catter70 an idea would be to try a different browser than the one you normally use. For example, HSN won't play some videos for me on Safari (says I need to sign in, which I already am--yet will play other product videos just fine). I'll go to Firefox, and all videos will play with no issue.
I can't sign in to HSN on Safari but I can on other browsers.
11-12-2024 07:50 AM
@catter70 wrote:@Ainhisg , I did that. I finally just started messing around and for what ever reason, it has something to do with VPN, though, it hadn't caused this issue before.
I have Nord VPN. I can't tell if it helps much but it does interfere a lot with access to websites I have always used in the past.
11-12-2024 08:30 AM
@CalminHeart wrote:
@Ainhisg wrote:@catter70 an idea would be to try a different browser than the one you normally use. For example, HSN won't play some videos for me on Safari (says I need to sign in, which I already am--yet will play other product videos just fine). I'll go to Firefox, and all videos will play with no issue.
I can't sign in to HSN on Safari but I can on other browsers.
@CalminHeart I have no trouble with Safari on HSN. Is your software updated? Is it asking for 2 layer sign-in and if so are you getting the number or using a passkey?
Just two thoughts. . . Computers are a mystery because there are always so many possibilities! Good luck!
11-12-2024 08:44 AM
One thing that I started doing again is clearing my browsing data. I used to do that weekly but got out of the habit so am trying to remember do it regularly, it cleared up a lot of tedious issues for me. I do a lot of 'surfing' for my job and this helps me clear out the junk.
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