I get that there are shipping delays & can understand that, but why can they send an update ever 2 weeks until Dec, then an automated update to my email every week in Dec?
When I look on the QVC order status, it is ever changing with a shipping and delivery date and then all of a sudden something called an "advanced order" pops up. What in the world is that? Is it like a back order? If so, why not call it a back order? I ordered my gift item in early Nov and I have to live chat because I have end stage throat cancer ( no, I never smoked) and cannot talk. The agent told me it would be shipping " soon" and I ended the chat still not understanding why my order was labeled " advanced order" or what it meant or when or if it would be shipping before Christmas!
So I ordered something else just in case & sure enough, the day before Christmas, my original gift order was still in "advanced order" status. So I cancelled it.
The order I did send , unfortunately, did not fit my sister & she said there wasn't a label in the box to return for exchange. I live chatted with Brittany, who told me that even though the advertisement when I bought it was free return/exchange, it was void if the gift recipient was exchanging them & not me, the purchaser.
???. That doesn't seem right, but I moved forward with a solution & asked her if I could Pre-pay for the shipping so she won't have to pay for her own gift to be sent back (embarrassing for me) and she said no & didn't offer any other solutions to resolve. I asked to chat with a supervisor & she said they didn't do that but I could fill out a survey when finished, to which I did and never heard a peep from anyone at QVC. I just get emails every day wanting me to buy more products and that makes me even angrier at the callus customer treatment.
Then I had another gift order, early Dec that assured it was in stock & would be there before Christmas. Time goes by, then one week before Christmas, I get a notice that my order was cancelled. No explanation, just cancelled.
Ive always like QVC for their quality products, but now I don't trust them to deliver, keep me updated in the delivery process, or have fair customer service. Both are equally important & if I can't have those two , then I don't need to be shopping with QVC. Now, I have to explain all of this to my husband, who has no patience dealing with things like this so that he can call QVC on Monday to talk to a supervisor.
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