Customer Care

[Sofancy]

Received a discount code to use on a purchase, but customer service says it doesn’t exist. The post card is fromQVC! What gives?
So tired of all the difficulties. I’ve sent 2 emails with no response. Lousy customer service

[millieshops]

Either poor CS or the card is a scam.

Anyone else get a card discount card from QVC?

[Liverbird1]

no I did not get a discount code .I did get an email to do a survey last month for QVC .

[Kachina624]

Read it carefully.  Some existing customers reported receiving a discount code meant for new customers which they were unable to use.

[KingstonsMom]

@Sofancy 

Several posters have mentioned receiving this discount code, but it would not work online, so they called their order in with a CS Rep. and the discount was applied.

Try that and let us know!

[millieshops]

@Kachina624 @KingstonsMom Good info for OP!  And for me, too.  Now I know exactly why I'm not getting the offer -  and that's okay with me.  I have had so many offers from companies I deal with giving me $$$ off that if I ook advantage of even half of them, I'd be spending money on things I definitely don't need!

[hooked on books]

My hubby received several discount coupons, none of which worked at checkout but a quick call to CS each time took care of the problem!!! Good luck and be firm (but polite of course) with CS. The first time I called about the coupon they didn't have a clue what I was talking about. I explained that I was holding the coupon in my hand at that moment and that I wished to use the coupon as I was placing an order. The other times we had to CALL CS re: the coupon there was no problem at all!

[KingstonsMom]

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@Sofancy wrote:
Received a discount code to use on a purchase, but customer service says it doesn’t exist. The post card is fromQVC! What gives?
So tired of all the difficulties. I’ve sent 2 emails with no response. Lousy customer service

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@Sofancy 

You said you sent 2 emails with no response, did you email QVCSocialTeam@ QVC.com?

I've always gotten a quick response when I email them.

[crawford5153]

This makes the second time I have received the code for $10 off your next QVC purchase but never tried to use it since I am not a NEW customer.  It states on your first QVC purchase.

[hooked on books]

None of the three discount cards that we got said anything at all about being a new customer. Ours said "on your next on-line order". QVC must have a bunch of different discount offers floating around. People seem to be getting different offers.