Customer Care

[Dar321]

I just recieved my order, and it was one big box of toffee.  This was advertised as individally wrapped pieces.  Any help would be appreciated.  

[Caaareful Shopper]

Wow!  I'm sorry this happened.  The very reason I did not purchase their toffee this holiday season is because I do want the large, unbroken toffee, not their little "Petites." 

[Scorpio1971]

@Dar321 

What was your item number?  I ordered 2 different sets of Enstrom's Toffee.

M64380...a 2lb. box of chocolate toffee gift box which I have already received...that is just one box.

M65386...4lb. toffee petites which are supposed to be individually wrapped with gift boxes.  Have not received this order yet.  Shipped 12-9 and due for delivery 12-13.

[Kachina624]

• @Dar321.  Are you saying it was not individually wrapped pieces?  If not, you got the best deal; I've been eating that stuff for years and the slabs are by far the best tasting.  Then when they're gone, you have the wonderful crumbs to serve over ice cream.  Lucky you!

[Anonymous]

Hi @Dar321 I am so sorry that you did not receive your toffee wrapped. Please email me at QVCSocialTeam@qvc.com with the order number. 

[hooked on books]

Yum, this toffee sounds delicious!!! My teeth won't let me eat it though!!!! LOL!!! Everyone, please eat a piece of toffee for me, would you?!😋😉

[Dar321]

@Scorpio1971 It's M65386.  It's in a nice box, individual pieces, but not wrapped.  I wanted to split it up in my gifts.  Even in the picture on the order says individually wrapped......sigh.....

[ValuSkr]

Maybe it will be good news for you:  QVC will send you the wrapped toffee and let you keep the [better] unwrapped toffee.

[Dar321]

@Anonymous I did.  You need a chat box  LOL

[Scorpio1971]

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@Dar321 wrote:

@Scorpio1971 It's M65386.  It's in a nice box, individual pieces, but not wrapped.  I wanted to split it up in my gifts.  Even in the picture on the order says individually wrapped......sigh.....

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@Dar321 

Wow!  That's the one I was planning to use to add to gifts too!  Now I won't know for another couple of days so I'm getting bummed wondering if I have to figure out somethineg else & get stuck with all that unwrapped candy...8lbs...I ordered 2 sets!  I purposely ordered only the 2lb. for my home so I could give all the wrapped ones as gifts.  Sorry to hear of your order and I hope it is being resolved for you.  I'll try to come back and let you know what comes in my order.  For now I can only wait...😕