Customer Care

[NickNack]

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@GRACIE wrote:

I always when returning a item at the Post Office or UPS get a receipt. I see people drops off returns and leave without getting a receipt. Package get lost, that's on you.

FYI:

I received my last Christmas packages Oct 13, 2017. Two were returns  HSN due to poor quality, I was going to wait until January to return, glad I didn't, the packages were mailed back on Monday Oct 30, 2017.

One package has been received. Believe it or not the 2nd package going to New York did not leave the post office until Nov 02 2017.So if  you have items being return, to any of the shopping channel mail  now or  Dec 26 2017 to get credit before January 31, 2017. My advice it's not worth the hassle, I did about 80% of my Christmas from local retailers, other 20% online. Order nothing from QVC until they figure out their shipping issues.

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@GRACIE  I posted in my OP that I asked the UPS store for a receipt, and they could not give me one for that package.  It was probably because it was going USPS.  I wrote down the tracking # though and tracked it for one day.  Then tracking said it was passed off to another shipper and no further tracking would be available.

A couple of days later I got an e-mail from QVC with a tracking # from the new shipper.  It was delivered to QVC this morning.

[NickNack]

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@Ali in MS wrote:

My experiences with returns is that once it is received by QVC,(if I even can see the tracking--recently it is never updated)  it's about 3 days before I receive an email that it has been processed and $xx.xx amount (minus all the shipping stuff) will be returned to my account within 2 billing cycles. ?? I use a debit card and ask for refunds.  After I receive this email, it takes 4 to 5 days more for it to appear in my bank account

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Thank you @Ali in MS.  According to tracking QVC received my return today.

[NickNack]

QVC received my package on the third, and today (the 5th) I got an e-mail from them saying the return had been processed.  I'm happy with the outcome.  It wasn't so bad since they sent me an e-mail with the tracking information after I no longer could track it through the USPS.  

I returned something to L. L. Bean a couple of days before I returned the shoes to QVC.  They got it before QVC got theirs, and I still haven't heard from them.