Customer Care

[Stevie Nix]

On August 2 I ordered A294304 - D&C French Terry Tunic.  I returned it for exchange within a few days.  Replacement was shipped August 29, which I received and kept.

Today I received an email from QVC telling me that my refund of $6.95 was processed and that I should see the credit in the next two months!

How could this possibly take so long?  

[fthunt]

Be thankful you're getting the money back.  From recent conplaints it seems many people have to fight w/Q to get a refund.  Doubt if it'll take 2 months - CS doesn't want you to call tomorrow asking about it.

[Kachina624]

Retailers always list the longest possible time a refund ever took.  I think they said that back before computers existed.  They dont want you calling them everyvday asking about your refund.

[I am still oxox]

Not sure I understand, did you know about the refund for the shipping or was it a surprise to you 

[Stevie Nix]

@I am still oxox - I was a little surprised - thought they already took care of it.  It's been so long that I honestly don't remember waiting for it.

[DJs mom]

It seems QVC is getting around to correcting those exchange mistakes they made where they were charging people the $6.95 return fee for exchanging an item.

[Anonymous]

Hi @Stevie Nix there was a computer glitch and it is now being rectified for those orders that were for exchanges and they were charged for postage. 

[Stevie Nix]

@Anonymous Thanks for your response.