Customer Care

[Sage04]

@ Beckylo  I think if your account has been terminated, you won´t be able to use the same Customer Number and your ship to address. There are ways around it.

[bonnielu]

I did not know about the termination  because of a high  rate  of  returns.  Perhaps they should warn us in advance... or do they?

[Teddixat]

@ Beckylo    Why don't you call them and ask them

[proudlyfromNJ]

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@bonnielu wrote:

I did not know about the termination  because of a high  rate  of  returns.  Perhaps they should warn us in advance... or do they?

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@bonnielu  I've seen a few posters on these boards say it happened to them.

[NickNack]

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@bonnielu wrote:

I did not know about the termination  because of a high  rate  of  returns.  Perhaps they should warn us in advance... or do they?

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@bonnielu   They do warn you.  I've read quite a few posts on this board from posters who say they received "the letter" telling them they were returning too many things.  I believe it does say that they won't be able to order from QVC anymore unless it stopped.

[bonnielu]

Did not know.  I don't order all that much.  

[w2orjetdoc]

Too bad if you have a large number of returns - you as the customer are paying $6.50 to return it and you would not be treated that way in a regular retail store.  Maybe if Q did a better job at product descriptions, if products were as described and more information on each product was provided, return rates might drop.  Consider that Q has done you a favor if they stop you from ordering!

[depglass]

I have a friend who returns items to Walmart.  She says they have really tightened up on what they will take back.  She took a shower curtain back, for example, and they refused it because the item had been discontinued.  I have no idea how long she had it at home.  

[SuhseK]

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@w2orjetdoc wrote:

Too bad if you have a large number of returns - you as the customer are paying $6.50 to return it and you would not be treated that way in a regular retail store.  Maybe if Q did a better job at product descriptions, if products were as described and more information on each product was provided, return rates might drop.  Consider that Q has done you a favor if they stop you from ordering!

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It's not true that you wouldn't be treated,"that way" in a retail store.  

The tracking of customer returns, is so common, in retail, I think, it's safe to call it universal. 

Chronic returners, rank right up there, with shoplifting and employee theft, as huge loss prevention issues, for retailers.