Refund for an item that was replaced for free.

mark49 · ‎09-14-2020

Order #XXXX6315 is the candle impressions that I placed and when they arrived they were broken. I went on live chat and told the lady about it. She said no problem; I am sending you at a replacement set and there is no charge at all because I asked her to make sure. My first order was $2.24 as I used the $15 I had in member credits. Well, she charged me $15 and I am upset about it. I want the $15 refunded to my credit card used, please.

DO NOT respond by email as I am having problems accessing my email now but just answer me here on the forum, please. Just let me know if you processed a refund.

Cindy-QVC · ‎06-14-2015

@mark49 A request was made yesterday to research the credit issue. It looks like a credit was issued for $17.24 and then used for the replacement. Cindy

mark49 · ‎09-14-2020

My credit card used shows a new charge of $17.24 and before it was $2.24. So was a $15 credit applied to my card, please? I did not want the member credits to go back on my QVC account but to my credit card.

mark49 · ‎09-14-2020

@Cindy-QVC wrote:
@mark49 A request was made yesterday to research the credit issue. It looks like a credit was issued for $17.24 and then used for the replacement. Cindy

My credit card used shows a new charge of $17.24 and before it was $2.24. So was a $15 credit applied to my card, please? I did not want the member credits to go back on my QVC account but to my credit card.