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Valued Contributor
Baylie
Posts: 618
Registered: ‎03-11-2010

Some orders are taking forever!!

[ Edited ]

‎09-20-2020 12:26 PM - edited ‎09-20-2020 12:27 PM

I ordered two Denim and Co. tops on September 4. I checked on the status and it says in process, arrives 9/11/20. So far they have not even shipped ( today is Sept. 20) and now one says backorder. This happens often. 

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Contributor
pnutsmom
Posts: 32
Registered: ‎06-13-2011

Re: Some orders are taking forever!!

‎09-20-2020 01:08 PM

Same issue here.  I ordered 2 D&C tops, same item # but different colors on 9/10.  Received one color on 9/16 but other one (according to tracking info) has gone from Ontario to Fontana CA and is still stuck in CA. (I live in SC!!)  Trying to contact Customer Service to no avail.  Will think twice before ordering anything else.

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Honored Contributor
Mz iMac
Posts: 20,969
Registered: ‎07-26-2014

Re: Some orders are taking forever!!

‎09-20-2020 01:16 PM

@pnutsmom 

 

Suggest you send an email to:  QVCSocialTeam@qvc.com
 

Include your ORDER NUMBER in the email.  The  MODS will sort this out for you.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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pnutsmom
Posts: 32
Registered: ‎06-13-2011

Re: Some orders are taking forever!!

‎09-20-2020 01:17 PM

Thank you.  I'll try that.

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Trusted Contributor
sligo
Posts: 1,748
Registered: ‎10-20-2010

Re: Some orders are taking forever!!

‎09-20-2020 01:43 PM

@Mz iMac , I also was having a problem. Contacted Socia Team at 6:33 C.T. this morning. Within less then 10 min .I was #13 in line. Susan from Social Team contacted me. There are not enough words to thank Susan. She was extremely kind and helpful. SOCIAL TEAM IS ON THE BALL!!!

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