Reply
Regular Contributor
Posts: 166
Registered: ‎03-10-2010
I sent something back for an exchange on 4/18. On 4/19 it says "picked up by shipping agent " and no other updates since. Anyone else have this happen? I'm worried my pkg. got lost.
Trusted Contributor
Posts: 1,220
Registered: ‎08-14-2015

All the time and if it's a return of a item you exchanged there is nothing, not even "picked up by shipping agent"  Ever since they changed the order screen it's been like this!

Super Contributor
Posts: 252
Registered: ‎03-11-2010

Re: Return tracking

[ Edited ]

Yes, this happens all the time.  The tracking through the post office ends once the agent picks it up.  I have had luck with my shipping label by using Newgistics Tracking. I think they are usually the "agent" that picks up the package and takes it to QVC.  Try their tracking. 

http://tracking.smartlabel.com/

 

Hope this helps.  It is taking a long time for refunds right now. Close to 3 weeks for my last one. 

 

QVC needs to get their tracking for returns working agin. 

Regular Contributor
Posts: 166
Registered: ‎03-10-2010

Thanks for the replies! I did try the Smart Label tracking and it still shows nothing past "picked up by shipping agent". Now that I know others have had this issue I feel less concerned it was lost. 😊

Regular Contributor
Posts: 166
Registered: ‎03-10-2010

Thanks for the replies! I did try the Smart Label tracking and it still shows nothing past "picked up by shipping agent". Now that I know others have had this issue I feel less concerned it was lost. 

Regular Contributor
Posts: 166
Registered: ‎03-10-2010

Sorry for the double post. Was having issues!

Honored Contributor
Posts: 61,601
Registered: ‎03-10-2010

Return tracking doesn't work.  What you see is routine.  QVC is slow processing returns so just be patient.

New Mexico☀️Land Of Enchantment