Customer Care

[ilikethebubbly]

I sent something back for an exchange on 4/18. On 4/19 it says "picked up by shipping agent " and no other updates since. Anyone else have this happen? I'm worried my pkg. got lost.

[Silver Fox1]

All the time and if it's a return of a item you exchanged there is nothing, not even "picked up by shipping agent"  Ever since they changed the order screen it's been like this!

[ugabugabooooo]

Yes, this happens all the time.  The tracking through the post office ends once the agent picks it up.  I have had luck with my shipping label by using Newgistics Tracking. I think they are usually the "agent" that picks up the package and takes it to QVC.  Try their tracking. 

http://tracking.smartlabel.com/

Hope this helps.  It is taking a long time for refunds right now. Close to 3 weeks for my last one. 

QVC needs to get their tracking for returns working agin. 

[ilikethebubbly]

Thanks for the replies! I did try the Smart Label tracking and it still shows nothing past "picked up by shipping agent". Now that I know others have had this issue I feel less concerned it was lost. 😊

[ilikethebubbly]

Thanks for the replies! I did try the Smart Label tracking and it still shows nothing past "picked up by shipping agent". Now that I know others have had this issue I feel less concerned it was lost. 

[ilikethebubbly]

Sorry for the double post. Was having issues!

[Kachina624]

Return tracking doesn't work.  What you see is routine.  QVC is slow processing returns so just be patient.