Customer Care

[sashagirl]

Just got off the phone with customer service regarding a stone lost from a ring I purchased in March. I realize the 30 days is over but I was told their is no warranty on affinity products. I had a similar issue with an HSN  Colleen Lopez ring and I was able to exchange it Why the different rules. I trusted QVC to do the honorable thing.and make an exchange the ring is still in stock. I purchase a lot and may rethink future purchases

[Kachina624]

@sashagirl   Why the difference? QVC and HSN are two separate entities, each with their own president, policies and procedures.  The Affinity jewelry is covered the same as all the other jewelry.

[Carmie]

QVC doesn't stand behind my of their products.

I had cookware exclusive QVC brand that had a lifetime guarantee that didn't hold up after about six months. The non stick coating was peeling off in sheets.

They wouldn't honor anything.  I even had the small paper that came with the pan with the guarantee info.  It was worth nothing.

[Kachina624]

@Carmie   Too late now I'm sure, but I would've filed a complaint with the Federal Trade Commission.

[CalminHeart]

I'd be disappointed too. You tried to find a remedy with Q and didn't get what you want. That's how it goes. Sometimes we win, sometimes we lose.

It's a risk we take with all jewelry. I wouldn't be happy about it but it happens to all of us at some point in time. 

Find a local independent jeweler who will put a cz or diamond in it for you.

[rockygems123]

---

@sashagirl wrote:

Just got off the phone with customer service regarding a stone lost from a ring I purchased in March. I realize the 30 days is over but I was told their is no warranty on affinity products. I had a similar issue with an HSN  Colleen Lopez ring and I was able to exchange it Why the different rules. I trusted QVC to do the honorable thing.and make an exchange the ring is still in stock. I purchase a lot and may rethink future purchases

---

@sashagirl This doesn't solve your QVC issue, sounds like they've made their decision. 

However to fix the ring jewelers like myself when scrapping gold and silver remove the stones.  We have many loose stones including diamonds.  Affinity typically uses smaller stones and the value is minimal.

Check around with various jewelers, it shouldn't be much to add a replacement stone.

[FancyPhillyshopper]

Does anybody stand behind a piece of jewelry unless you purchase an insurance option? (Then you are required to do regular inspections.)

Not that I know, and I have purchased a lot of jewelry everywhere over the years.

I am also VERY hard on my rings, bracelets, etc.--I have cats and dogs who jump on me, I go out in the hot sun to garden, I like to dance and jump around.

I have lost count of the number of stones I have lost--sometimes because the prongs are small and weak and they break over time, or I catch them on something like a sleeve and pull it open accidentally.

I have a loupe and I check everything right away to make sure there is no maunfacturer's defect.  But if I am wearing a ring regularly, then all the fault is with me for not being more careful!

(BTW, I get all my stones replaced by a jewelry repair person at the jewelry shows!)

[on the bay]

Diamonique has a guarantee to replace or repair for as long as you own it.

You can read their warranty under any diamonique.

I haven't had to use it though. All the ones I have still look good and were at much much lower prices years ago.

[DesertD]

Diamonique aren't real stones so they can afford to replace those.  Doesn't cost them much but Affinity claims to be hihg-quality real diamonds although I've thought for a long time that they are really lower quality stones.  Very risky buying expensive jewelry on line when you can't be sure of the quality. 

[evathediva]

 I too was very disappointed that a diamond was lost in an Affinity ring I'd purchased.  I called Customer Service as soon as I realized a diamond was lost.  They could not help me, no Warantee nor Guarantee on Affinity jewelry other than QVC 30 day return policy!  I was truly surprised, shocked, and not a little mad about that to say the least.  I will never buy another piece of Affinity, never.