Customer Care

[software]

I understand but without warning?

Another reason to not use the Q-card.

I had one in the past, couldn't wait to pay it off.

Now here I go again.

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@geezerette wrote:

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@software wrote:

I schedule my payment about a week in advance on my QVC card.    I am never late.   Then I get a letter in the mail that I owe $___ right now to cover the Easy Pays coming due.    The amount I owe is about twice what I had scheduled for my regular payment.    So I make the payment they requested but I had been pro-active in watching my statements & I knew where I stood on purchases & payments & couldn't understand the problem.

When I got my next statement I found out why, they had hit my account for TWO easy pays in one month, which matched the amount mentioned in the letter.   The EP items were for payments #3 & #4, not duplicates.    So while I had to fork over more money than I had budgeted at least that item is fully paid for.   It was a 4 month EP.

Like everything else, watch your statements carefully.

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I think I remember seeing a disclaimer somewhere that this could happen--it's possible for two ez payments to be billed in one credit card cycle.

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[software]

And sometimes they skip a month.

I knew that I had approximately $30 in easy pays coming up on my next statement.    So I scheduled a payment of $35.   I also "pre-paid" my most recent WEN purchase.    So this month I've paid well over $100 on my account.

Now I'm getting hounded for my final payment on a bracelet - $28.    I am not over my credit limit and I've already sent in over $100.     So they get another $28 on top of it all.   I will pay it off.    ANd pay in full each month if I do use it and no more Easy Pays.

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@geezerette wrote:

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@software wrote:

I schedule my payment about a week in advance on my QVC card.    I am never late.   Then I get a letter in the mail that I owe $___ right now to cover the Easy Pays coming due.    The amount I owe is about twice what I had scheduled for my regular payment.    So I make the payment they requested but I had been pro-active in watching my statements & I knew where I stood on purchases & payments & couldn't understand the problem.

When I got my next statement I found out why, they had hit my account for TWO easy pays in one month, which matched the amount mentioned in the letter.   The EP items were for payments #3 & #4, not duplicates.    So while I had to fork over more money than I had budgeted at least that item is fully paid for.   It was a 4 month EP.

Like everything else, watch your statements carefully.

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I think I remember seeing a disclaimer somewhere that this could happen--it's possible for two ez payments to be billed in one credit card cycle.

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[geezerette]

@software

Sorry, but I can't answer any of your questions.  I don't pay my bills online like that, so I have no idea how any of that works.  Maybe someone else can help you out.

[software]

I'm not asking for any help.

I'm just relating my experience.   

By Synchrony making me pay MORE than my statement requires, it gets me out from under them quicker.

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@geezerette wrote:

@software

Sorry, but I can't answer any of your questions.  I don't pay my bills online like that, so I have no idea how any of that works.  Maybe someone else can help you out.

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[Lila4Now]

Why do you think QVC promotes the credit card so much?  It makes a lot of money for them!  I would NEVER consider their credit card!   The whole thing sounds shady to me.

[GCR18]

I use the q card and know exactly what my bill will be when the month closes.  I monitor my q account and my q cc account.  I haven't had any overcharges.  I don't use easy pay often, but when I do I know exactly when the payments come due.  It's no different than if I used my visa.  

[mzlg]

1st post for @Dave22 ... with a complaint, no less! 

"Welcome to the Forum"

[I am still oxox]

I am not following this at all, was an easy pay charged before it should of been or was the charge a duplicate of a charge from another card. Can someone please clear this up. I am sorry a single post and NO follow up is a huge red flag for me.

[Susan-QVC]

@Dave22    Thank you for taking the time to post.  I will make sure to pass along your feedback regarding Synchrony Bank. 

Susan Q-Social