Customer Care

[LUV STUFF]

got an email from synchrony Bank that promo code Qcardsummer23 would give a discount of 20% on one order total. No limit was specified on how many items I could order. so I tried to order two items. total was $302.50 prior to taxes. there was no shipping charge for either items. theoretically I should be getting $60.50 off. it did not. called customer service waited for an hour. finally spoke with Skyler eho proceeded to tell me that there was a cap of $20. nowhere in the email does it say that there's a cap of $20 it says 20% off your order. curiously when I just put in the makeup it actually gave me 20%. but when I added the boots that pushed it up to $302.50 it took off the 20% off the makeup and just put a flat $20 credit on the boots. I asked for a manager and no one is available they will call me back in 4 hours. really bad customer service all around from the misinformation in the email that did not specify there is a $20 cap to who wants to wait around for 4 hours for a manager which they never call back anyway. I have been a long time customer of QVC. I've never had any problems but this misinformation with the promo code and the lack of customer service especially a rep telling me that no managers are available what is that all about. my next step will be to email corporate about the issue with the promo code and also customer service or lack thereof.

---------- Forwarded message ----------

From: QCard® Services <cardholder@e.synchronyfinancial.com>

Date: Aug 25, 2023 9:04 AM

Subject: Because you voted...Enjoy 20% Off!

To: xxxxxxxxxx@yahoo.com

Cc:

We love that you voted for Fashion! Great choice

View this email as a web page.l

For your account ending in: 5623

Log in to your account.

QVC

Thanks for voting on your favorite way QVC can brighten your summer! For a limited time, enjoy 20% off* your purchase with your QCard and code QCARDSUMMER23.

Have fun shopping for your new favorite summer outfits and more! SHOP NOW

Enjoy all the Perks that come with being a member of of the QCard® family! SHOP NOW

*Purchases subject to credit approval. This promo code may be used towards your purchase from QVC® using your QCard®, HSN Card or Zulily credit card and applied using standard checkout on 8/25/23 at 12:00AM ET to 9/4/23 at 11:59pm ET. This promo code may be used for merchandise only, excluding gift card purchases. This promo code may not be redeemed for cash and may not be used as payment on your QCard®, HSN Card or Zulily credit card account. This promo code is not valid at any QVC retail location and cannot be applied using Speed Buy® functionality. The promo code will be applied to your qualifying order at checkout. No minimum purchase amount required. The promo code is not transferable. Limit of one promo code per transaction. Valid for one use only. Cannot be reused for cancelled or returned orders. If QVC determines that any purchase violated the terms of this offer, then QVC will be entitled to void the promo code issued in connection with such purchase without notice. Auto-Delivery customers are only eligible for one promo code. No additional promo codes will be sent in connection with any subsequent Auto-Delivery shipments. Offer not valid for items ordered on Waitlist. Auto-Delivery items and Advance Order items that are not ordered during the Promotional Period, but subsequently ship during the Promotional Period, are not eligible for this offer. If any provision of these terms shall be unlawful or unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity or enforceability of any other provisions of the terms. Other restrictions may apply.

Head off identity theft before it happens. For more information about identity theft, please visit the Federal Trade Commission's (FTC) consumer website.

This is an unmonitored email box. Please do not reply to this email.

This email was sent by Synchrony's QCard® Services Division. Credit is extended by Synchrony Bank, which is located at 170 Election Road, Suite 125, Draper, UT 84020-6425, USA. www.synchrony.com

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748‌7036_QVCPLFMEM00P1XXTX01A_QVC

[Bookplate]

I got the same offer, but mine clearly says "maximum savings of $20" on top of the small print.

[Tori3569]

Mine did too.  I used it for a $76.99 item and got approx $16.00 off. 

[LUV STUFF]

I copied the entire email that I received and as you can see maximum savings of $20 was missing on my email. I'm sure a lot of people don't read the fine print and just go oh goody I'm getting 20% off of my order I always read the fine print and I'm appalled that they would send me an email with such misinformation

[LUV STUFF]

so I ordered the makeup. that gave me the full 20% off. only spent around $40 with the discount. if QVC had honored the promo code As written in the email that they sent me that I would have spent around $245! way to go QVC! they lost dollars and I'm sure many more customers are doing the same thing. I wonder shopping channels are struggling. instead of someone in customer service saying yes we can go ahead and honor that since you got an email not specifying and then QVC would have gotten 245 instead of the paltry sum of 40. oh well.

[loriqvc]

This was the email I received—it's pretty hard to miss the $20 max detail at the top:

*Purchases subject to credit approval. This promo code may be used towards your purchase from QVC® using your QCard®, HSN Card or Zulily credit card and applied using standard checkout on 8/25/23 at 12:00AM ET to 9/4/23 at 11:59pm ET. This promo code may be used for merchandise only, excluding gift card purchases. This promo code may not be redeemed for cash and may not be used as payment on your QCard®, HSN Card or Zulily credit card account. This promo code is not valid at any QVC retail location and cannot be applied using Speed Buy® functionality. The promo code will be applied to your qualifying order at checkout. No minimum purchase amount required. The promo code is not transferable. Limit of one promo code per transaction. Valid for one use only. Cannot be reused for cancelled or returned orders. If QVC determines that any purchase violated the terms of this offer, then QVC will be entitled to void the promo code issued in connection with such purchase without notice. Auto-Delivery customers are only eligible for one promo code. No additional promo codes will be sent in connection with any subsequent Auto-Delivery shipments. Offer not valid for items ordered on Waitlist. Auto-Delivery items and Advance Order items that are not ordered during the Promotional Period, but subsequently ship during the Promotional Period, are not eligible for this offer. If any provision of these terms shall be unlawful or unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity or enforceability of any other provisions of the terms. Other restrictions may apply.

Head off identity theft before it happens. For more information about identity theft, please visit the Federal Trade Commission's (FTC) consumer website.

This is an unmonitored email box. Please do not reply to this email.

This email was sent by Synchrony's QCard® Services Division. Credit is extended by Synchrony Bank, which is located at 170 Election Road, Suite 125, Draper, UT 84020-6425, USA.

Unsubscribe: If you no longer wish to receive email marketing communications from Synchrony's QCard® Services Division, please click here to unsubscribe.

_________________________________________________________________

And all that shared, I'd like to thank QVC and Synchrony for this perk! It is rare to even get such promos, let alone during a free shipping event, and I spent mine well. 

[kitcat51]

misinformation, no...missed information, yes.

[LUV STUFF]

that may have been on the QVC website but in the email I got as I copied and pasted it it never said anything about a $20 cap. maybe synchrony and QVC should get their facts straight before sending out these promotions

[Tori3569]

If you have pictures blocked on incoming email and didn't download them or get email as plain text only, you wouldn't see the graphic part of the email.  The email I got was exactly as posted by loriqvc, graphics and all. 

[elated · Accepted solution]

I think.it is a mixed message. It stated 20% off * but it should have stated maximum is $20 off.. The asterisk is a given that their is more information concerning the 20% off. So, I can understand the confusion. Just poorly written.