Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Occasional Contributor
brandy
Posts: 15
Registered: ‎03-16-2010

PLEASE need help with 2 lost packages

[ Edited ]

‎07-16-2020 05:38 PM - last edited on ‎07-16-2020 07:43 PM by QVC Customer Care

I have 2 lost packages that have been holding at Cleveland PO SINCE JULY 9. I filed report with them and they cannot find packages anywhere. This is order numbers;  sunglasses,  Lori Duster.  I am out of options and need help what too do. Can you please contact me and help me??? I called customer service QVC and spoke to Dennis he told me to contact post ofice to track them down,so I did now what. The Post Office says there LOST. One oredr placed June30 anf other July3. PLEASE CONTACT ME. Gay Gerbick

 

post edited because it contain personal information.

Report Inappropriate Content
Message 1 of 4 (494 Views)
Reply
0 Hearts
Occasional Contributor
Pattie722
Posts: 17
Registered: ‎03-10-2010

Re: PLEASE need help with 2 lost packages

‎07-16-2020 06:12 PM

Join the rest of us. Same here. Getting old. Good luck. They had to reship mine. I'm done with the Q

Report Inappropriate Content
Message 2 of 4 (452 Views)
Reply
Honored Contributor
Love my grandkids
Posts: 13,546
Registered: ‎11-24-2013

Re: PLEASE need help with 2 lost packages

‎07-16-2020 06:15 PM

@brandy Try sending an email as follows:

 

 

QVCSocialTeam@qvc.com

 

Hopefully they haven't all been fired and can help you.

Report Inappropriate Content
Message 3 of 4 (447 Views)
Reply
QVC Customer Care
QVC Customer Care
Kinski-QVC
Posts: 125
Registered: ‎12-20-2016

Re: PLEASE need help with 2 lost packages

[ Edited ]

‎07-16-2020 07:42 PM - edited ‎07-16-2020 07:48 PM

Hi @brandy 

 

I'm sorry to hear you haven't received your orders. I've located the order for the duster. There has been no tracking update since 7/9. Would you like a replacement or refund?

 

I'm unable to locate the sunglasses order. Can you please provide me with the item number?

 

Kinski,

Customer Care

Report Inappropriate Content
Message 4 of 4 (425 Views)
Reply
0 Hearts