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Super Contributor
Posts: 295
Registered: ‎10-27-2010

Order placed 11/25 still in process

Placed two orders on 11/25 and still in process.  Chat x 2 and was told the first time they would contact shipping to move the order.  The second time was told they updated the date to 12/12 - but only notice for one order.  The other order is still showing 11/30 EDD.  Was told the second time they were having shipping problems and the two orders were not in advance, backorder, or waitlist. Last year had several go to backorder after waiting but the items continued to be presented and sold after I placed my order.  Could someone contact me. 

QVC Customer Care
Posts: 1,608
Registered: ‎06-14-2015

Re: Order placed 11/25 still in process

@toril   So sorry to see this delay

 

I will take a look at both orders and see what I can find out.   I'll email you in a bit with an update. 

Susan Q-Social

Super Contributor
Posts: 295
Registered: ‎10-27-2010

Re: Order placed 11/25 still in process

Thank you Susan.  Glad to hear they are still going to ship.