Customer Care

[Mimiangel69]

Just received Judith Ripka’s beautiful Lavender Quartzite ring J330457, however it was packaged in a Jai bag and box.  Before I opened it, I thought they had sent me the wrong item!

[Tallgal]

Wow not good.   I can understand why you thought you received the wrong package.

[Silver Fox1]

Are you sure it's Judith Ripka ring ?

[Kachina624]

Ms. Ripka would have a fit if she could see that.

[Mimiangel69]

Yes, it is definitely her ring and I was charged the correct amount!

[Kevi]

Did you notice the condition of the Jai bag? I mention it only because I recently received a $329 Jai bracelet in a box and a bag that was stained and crumpled. I bought 2 bracelets a few weeks ago and have returned both. The clasp on the one I mentioned was too difficult to open. The other one wouldn't stay closed. I must start reading reviews BEFORE I buy. Had I done that in these cases I would have found that these same problems were experienced by more than a just a few customers. Am disappointed due to this and other product quality issues. QVC used to be #1 for me but not any more. There's a noticeable change in sales and customer service to some of the hosts saying anything you want to hear to sell an item and being too obvious about it.

[dex]

Wow...was it a return that they didn’t have the original packaging for?I would not like that at all.

[luvdoodles]

@Mimiangel69 I would call customer service and demand that they send you the box this ring should have come in. That's just wrong. 

[Mimiangel69]

UPDATE!

Talked to CS.  Apology, etc.  Will pass along to corporate and if they have any JR pouches and boxes will send in week to 10 days.  This ring is featured on her Facebook page, maybe I should comment about mixup.